Repairs Administrator

RG Setsquare; Glasgow; On-site; GBP 24,000 - 30,000; Full time

Job summary

RG Setsquare in Glasgow is seeking a Repairs Administrator to join the busy Property Services team on an initial 6-month temporary contract. The role focuses on providing administrative and customer service support across reactive repairs and void maintenance.

You will handle enquiries, log repairs, coordinate appointments, and liaise with contractors and tenants while maintaining accurate maintenance records.

Qualifications

• Previous experience in administration, repairs coordination, property maintenance or a similar customer-focused role.
• Excellent communication and organisational skills.
• The ability to manage a busy workload and prioritise effectively.
• Strong IT skills and experience using CRM or database systems.
• A proactive, helpful approach and excellent attention to detail.
• The ability to work confidently with customers, contractors and colleagues.

Responsibilities

• Handling incoming repairs enquiries by telephone, email and in person.
• Logging repairs and raising works orders on the housing management system.
• Coordinating appointments and inspections for Maintenance Officers.
• Liaising with contractors, tenants and utility companies to ensure repairs progress efficiently.
• Monitoring void property repairs and supporting the turnaround of empty properties.
• Updating maintenance records, compliance information and property databases.
• Assisting with contractor invoices and general administration.
• Logging customer complaints and supporting customer satisfaction processes.
• Providing administrative support to the wider Property Services team.

Skills

Administration

Repairs coordination

Customer service

CRM systems

Tools

QL housing system

Job description

Currently recruiting for a Repairs Administrator to join a well-established housing association in Glasgow on an initial 6-month temporary contract.

This is a fantastic opportunity for an organised, customer-focused individual to join a busy Property Services team, supporting the delivery of reactive repairs, maintenance and void property services.

We're keen to hear from candidates with experience in repairs administration, maintenance coordination, property services or customer service, particularly those who enjoy working in a busy environment and managing multiple priorities.

The Role

Working as part of the Property Services team, you'll be responsible for providing administrative and customer service support across reactive repairs and void maintenance.

Key responsibilities will include:

• Handling incoming repairs enquiries by telephone, email and in person.
• Logging repairs and raising works orders on the housing management system.
• Coordinating appointments and inspections for Maintenance Officers.
• Liaising with contractors, tenants and utility companies to ensure repairs progress efficiently.
• Monitoring void property repairs and supporting the turnaround of empty properties.
• Updating maintenance records, compliance information and property databases.
• Assisting with contractor invoices and general administration.
• Logging customer complaints and supporting customer satisfaction processes.
• Providing administrative support to the wider Property Services team.

About You

We're looking for someone who has:

• Previous experience in administration, repairs coordination, property maintenance or a similar customer-focused role.
• Excellent communication and organisational skills.
• The ability to manage a busy workload and prioritise effectively.
• Strong IT skills and experience using CRM or database systems.
• A proactive, helpful approach and excellent attention to detail.
• The ability to work confidently with customers, contractors and colleagues.

Previous social housing experience would be advantageous, particularly experience using QL or other housing management systems. However, candidates with strong transferable skills from property maintenance, facilities management or customer service environments are also encouraged to apply.

What's on Offer?

• Salary of 27,068 per annum
• 35-hour working week
• Initial 6-month temporary contract
• Opportunity to gain valuable experience within the social housing sector
• Supportive and friendly working environment

Applications close Monday 9 November 2026, with interviews expected Monday 16 November 2026.

RG Setsquare is acting as an Employment Business in relation to this vacancy.