Interim Repairs Administrator — Tenant & Scheduling Lead

Vivid Resourcing Ltd; Greater London; On-site; GBP 17,000 - 25,000; Full time

Job summary

Vivid Resourcing Ltd supports a housing association in Greater Glasgow to recruit an Interim Repairs Administrator. You will log, schedule and track repair requests, book appointments, and keep records accurate while liaising with tenants, contractors and the repairs team to drive timely resolutions.

The role requires an organised communicator with housing or repairs admin experience who can handle varied workloads, learn systems quickly and maintain a calm, helpful tenant service ethos.

Qualifications

• Experience in an administration role, ideally in housing, repairs or maintenance.
• Understanding of how a repairs service operates.
• Comfort handling tenant and contractor enquiries, including sensitive or urgent situations.
• Excellent organisation and ability to manage a busy workload to deadlines.
• Accurate data entry and record keeping using housing systems and MS Office.

Responsibilities

• Log and process repair requests from tenants by phone, email and other channels.
• Raise, issue and track works orders to in-house teams and contractors.
• Book appointments and coordinate access with tenants and operatives.
• Monitor job progress, chase updates and ensure repairs are completed on time.
• Keep housing and repairs systems accurate and up to date.
• Respond to tenant, contractor and colleague queries clearly and courteously.
• Support handling of complaints, follow-up actions and urgent/e emergency repairs.
• Check completed works, invoices and job records for accuracy.
• Produce routine reports and support performance monitoring for the repairs service.
• Follow data protection, health and safety and housing sector procedures.

Skills

Administration experience

Housing knowledge

Organisational skills

Data entry accuracy

Microsoft Office

Tools

Housing management systems

Job description

Vivid Resourcing Ltd supports a housing association in Greater Glasgow to recruit an Interim Repairs Administrator. You will log, schedule and track repair requests, book appointments, and keep records accurate while liaising with tenants, contractors and the repairs team to drive timely resolutions.

The role requires an organised communicator with housing or repairs admin experience who can handle varied workloads, learn systems quickly and maintain a calm, helpful tenant service ethos.