Property Services Officer - Reactive & Voids

RG Setsquare; Glasgow; On-site; GBP 43,000 - 47,000; Full time

Job summary

RG Setsquare is seeking an experienced Property Services Officer (Reactive & Voids) for a 6-month contract. Based in Alloa, the role focuses on delivering high-quality reactive repairs and void maintenance to residents within a busy Property Services team.

You will coordinate repairs, work with contractors and tenants, and monitor performance against targets while developing policies to improve service delivery and customer satisfaction.

Qualifications

• Experience in reactive repairs and void maintenance in social housing.
• Strong understanding of repairs processes and contractor management.
• Excellent organisational and communication skills with the ability to manage competing priorities.

Responsibilities

• Coordinate and oversee reactive repairs and void property maintenance.
• Ensure repairs are delivered efficiently and to a high standard.
• Work with contractors, tenants and internal teams to resolve issues.
• Monitor repairs and void performance against targets.
• Contribute to improving property services policies and procedures.
• Support delivery of excellent customer service to tenants and property owners.
• Identify opportunities to improve service delivery and performance.

Skills

Reactive repairs

Void property maintenance

Social housing experience

Repairs processes

Contractor management

Organisational skills

Communication

Problem solving

Customer-focused approach

Job description

Property Services Officer - Reactive & Voids

Alloa | £42,707 - £46,895 per annum | 6-Month Contract

RG Setsquare is currently recruiting for an experienced Property Services Officer (Reactive & Voids) on behalf of a well-established housing association.

This is a fantastic opportunity for an experienced property maintenance professional to join a busy Property Services team, helping to deliver high-quality repairs and void maintenance services to residents.

The position is initially for 6 months, with the possibility of extension, and offers an opportunity to make a real impact within a customer-focused housing organisation.

The Role

Reporting to the Director of Property Services, you'll be responsible for ensuring an efficient, responsive and high-quality reactive repairs and void maintenance service.

• Coordinating and overseeing reactive repairs and void property maintenance.
• Ensuring repairs are delivered efficiently and to a high standard.
• Working with contractors, tenants and internal teams to resolve maintenance issues.
• Monitoring repairs and void performance against agreed targets.
• Contributing to the development and improvement of property services policies and procedures.
• Supporting the delivery of excellent customer service to tenants and other property owners.
• Identifying opportunities to improve service delivery, efficiency and performance.

About You

We're keen to speak with candidates who have:

• Previous experience in reactive repairs and void property maintenance.
• Experience within social housing, property maintenance or a similar environment.
• A good understanding of repairs processes and contractor management.
• Strong organisational, communication and problem-solving skills.
• A customer-focused approach and the ability to manage competing priorities.
• The confidence to work independently and as part of a wider Property Services team.

What's on Offer?

Location: glasgow

Hours: 35 hours per week

Grade: EVH Grade 7

Contract: Temporary, initially 6 months, with potential to extend

Start: Immediate availability

RG Setsquare is acting as an Employment Business in relation to this vacancy