Repairs Administrator

Dräger; Blyth; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading medical technology company in Blyth is looking for a Service Administrator to support their service and repair operations. The role involves creating service orders in SAP, managing customer inquiries, and ensuring documentation accuracy. Candidates should have strong IT skills and proven experience in administration and customer service. This position offers a comprehensive benefits package, extensive holiday options, and a supportive work environment where personal development is encouraged.

Benefits

27 days holiday plus bank holidays

Flexi scheme

Discounted healthcare cover

Gym membership discounts

Charity Giving scheme

Qualifications

• Proven administration and coordination skills.
• Experience in a range of customer administration activities.
• Customer service experience through various communication channels.

Responsibilities

• Create service orders in SAP for workshop receipts.
• Process customer equipment physically and generate service acknowledgments.
• Monitor and maintain customer information.

Skills

Strong IT skills

Ability to prioritise workload

Data input accuracy

Education

GCSEs in English Language & Mathematics

Tools

SAP

Microsoft Excel

Microsoft Word

Job description

Who we are

Every life is unique and so are you!

At Dräger we protect, support and rescue lives day in and day out. We are interested in you if you have the desire to work for an organisation that does something more, something that is truly worth working for.

As an international leader in medical and safety technology, we develop pioneering devices, software, services and solutions that people around the world trust. Wherever Dräger products are used, it's about the most important thing: it's about life.

About the role

Primary Tasks

• Create suitable service orders within SAP for all receipts into the workshop
• Physical processing of customer equipment.
• Generation of customer service order acknowledgments
• Preparation and supply of customer quotation
• Creation of customer invoice
• Creation of dispatch documentation
• Creation of 3rd party repair requisitions
• Ensure accuracy of repair documentation
• Chasing of outstanding customer orders within specified targets
• Monitor and maintain customer details
• Ensure departmental targets are achieved
• Provide first line technical advice for customers regarding repairs
• Customer communication on all repair queries regarding receipt/despatch, delays, quotations, invoicing in a timely and effective manner
• Arrange courier shipments when required
• Direct contact with 3rd party suppliers is required

Additional Tasks

• Undertake personal development and training as required
• Assist with projects as directed
• Provide administrative support to Repair Centres when requested

Shared responsibilities

All employees have a responsibility:

• to comply with the Integrated Management System (IMS) and minimise any impact on the environment whilst carrying out their duties.
• to ensure and promote safe working conditions for all employees, visitors and contractors by implementing, monitoring and complying with occupational health & safety provisions
• to embed our WeLEAD competencies – I build trust, I create value for the customer, I enable others, I provide direction, I embrace diversity, I deliver results

Reporting Relationships

Manager

• Lead Administrator

Size of team/environment

• The service administration team made up of seven people and sits within the wider Service & Repairs team consisting of 24 people.

Role Requirements

Education/Qualifications

• GCSEs at grade C or above (or equivalent) in English Language & Mathematics is desirable or proven work experience

Related Experience

Desirable experience:

• Proven administration and coordination skills
• Experience in a range of customer administration activities
• Working knowledge of SAP
• Customer service experience (communication face to face, telephone and email)

Skills, Special Competencies

• Strong IT skills (Outlook, Microsoft Excel and Word),
• Ability to prioritise workload to ensure customer expectations are achieved
• Data input accuracy is essential

Benefits

• 27 days holiday plus bank holidays, with option to purchase up to 3 additional days
• Flexi scheme
• Discounted critical illness cover, dental cover and partner life assurance
• Healthcare cash plan
• Subsidised canteen
• Discounted shopping & leisure vouchers
• Salary sacrifice car scheme
• Cycle to Work
• Gym membership discounts – up to 25%
• Charity Giving scheme

Dedication

At Dräger we have a clear vision, to be an organisation with a working environment that includes a diverse mix of talented people who want to come, stay and grow.

We ensure candidates with the required qualifications and experience will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All are welcome to apply!.

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future. With over years of experience, passion and the bold ideas of more than 16, employees, we are committed to turning technology into ›technology for life‹.