Repair Sales Advisor - Glasgow TK Elevator UK Ltd

TK Elevator; Glasgow; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Commission on sales

Monthly salary and annual bonus

34 days holiday including bank holiday

Company pension scheme

Health cash plan

Life Assurance 4x salary

Premium health & wellbeing apps

Subsidised gym membership

Enhanced maternity/paternity provision

Electric Cars salary sacrifice

Cycle2Work

Long Service award scheme

Employee Assistance Programme

Refer a friend scheme

Job summary

TK Elevator in Glasgow is seeking a passionate Repair Sales Advisor to join our team. You will manage customer relationships, prepare quotes for repairs, and work with the Repairs Supervisor to establish realistic lead times.

You will drive sales targets, manage the order process, and coordinate with Operations to ensure timely fulfilment. Applicants should be customer-focused, organised, and able to work in a fast-paced environment.

Qualifications

• Industry experience is desirable but not essential.
• Customer oriented, organised and commercially astute.
• Able to work at pace in a fast-moving environment.
• Strong organisational skills and attention to detail.

Responsibilities

• Account management and delivering optimal customer service.
• Pricing preparation of estimates and quotations for repairs.
• Dealing with customer price enquiries and requests for repairs.
• Liaison with Repairs Supervisor to ascertain realistic lead times to complete repairs.
• Administration - entering orders in the customer management system, order tracking, responding to customers by email and telephone.
• Achieving monthly sales targets for repairs.
• Managing sales activity, pipeline building and forecasting.
• Working closely with the Operations team to ensure efficient fulfilment of orders and repairs.
• Attention to detail in order to fully understand requirements and recommendations on insurance, dilapidation and service reports.

Skills

Account management

Customer service

Sales forecasting

Pricing

Admin / data entry

Cross-functional collaboration

Attention to detail

Tools

CRM software

Job description

We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.

We are looking for a passionate Repair Sales Advisor to join our team based in Glasgow.

As a Sales Advisor, your day to day will include:

• Account management and delivering optimal customer service
• Pricing preparation of estimates and quotations for repairs
• Dealing with customer price enquiries and requests for repairs
• Liaison with Repairs Supervisor to ascertain realistic lead times to complete repairs
• Administration - entering orders in the customer management system, order tracking, responding to customers by email and telephone
• Achieving monthly sales targets for repairs
• Managing sales activity, pipeline building and forecasting
• Working closely with the Operations team to ensure efficient fulfilment of orders and repairs
• Attention to detail in order to fully understand requirements and recommendations on insurance, dilapidation and service reports

• Driven and success oriented
• Eager to ensure that your customers experience the very best responsiveness, support and trusted advice.
• Industry experience is desirable but not essential
• Customer oriented, organised and commercially astute
• Able to work at pace in a fast-moving environment
• Strong organisational skills and attention to detail
• Ability to work cross functionally with the operations and field engineer teams
• Demonstrate the highest levels of customer support

• Commission of % sales value monthly & annual bonus based on achieving target
• Competitive salary paid on a monthly basis34 days holiday, inclusive of bank holidays
• Attractive company pension scheme
• Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
• Life Assurance Scheme - 4x annual salary
• Free access to premium health and wellbeing apps
• Subsidised gym membership
• Industry-leading enhanced maternity and paternity provision
• Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
• Long Service award scheme, with holiday benefits
• Employee Assistance Programme
• Refer a friend scheme