Repair Sales Advisor - Nottingham TK Elevator UK Ltd

thyssenkrupp Elevator; Nottingham; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Commission + annual bonus

34 days holiday (incl bank holidays)

Company pension scheme

Health cash plan

Life Assurance (4x salary)

Premium health & wellbeing apps

Subsidised gym membership

Salary sacrifice benefits: ElectricCar

Long Service award scheme

Employee Assistance Programme

Refer a friend scheme

Employee Assistance Programme

Refer a friend scheme

Job summary

thyssenkrupp Elevator in Nottingham is seeking a Repair Sales Advisor to manage repairs sales, quotes, and customer communications. You will liaise with Repairs Supervisor to confirm lead times and enter orders in the CRM, striving to meet monthly sales targets.

This role offers a competitive salary with a 0.5% commission on sales and an annual bonus, plus extensive benefits including 34 days holiday, a pension, health plan, life cover, and wellbeing resources.

Qualifications

• Experience in sales or repairs is desirable but not essential.
• Strong customer service orientation and ability to work in a fast-paced environment.
• Excellent organisation and attention to detail.
• Strong organisational skills and attention to detail.

Responsibilities

• Account management and delivering optimal customer service.
• Pricing preparation of estimates and quotations for repairs.
• Dealing with customer price enquiries and requests for repairs.
• Liaison with Repairs Supervisor to ascertain lead times for repairs.
• Administration - entering orders in the customer management system, order tracking, responding to customers by email and telephone.
• Achieving monthly sales targets for repairs.
• Managing sales activity, pipeline building and forecasting.
• Working with Operations to ensure efficient fulfilment of orders and repairs.
• Demonstrate high levels of customer support.

Skills

Customer-focused

Organised

Commercially astute

Attention to detail

Cross-functional collaboration

Tools

CRM system

Job description

We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.

We are looking for a passionate Repair Sales Advisor to join our team based in Nottingham.

As a Sales Advisor, your day to day will include:

• Account management and delivering optimal customer service
• Pricing preparation of estimates and quotations for repairs
• Dealing with customer price enquiries and requests for repairs
• Liaison with Repairs Supervisor to ascertain realistic lead times to complete repairs
• Administration - entering orders in the customer management system, order tracking, responding to customers by email and telephone
• Achieving monthly sales targets for repairs
• Managing sales activity, pipeline building and forecasting
• Working closely with the Operations team to ensure efficient fulfilment of orders and repairs
• Attention to detail in order to fully understand requirements and recommendations on insurance, dilapidation and service reports

• Driven and success oriented
• Eager to ensure that your customers experience the very best responsiveness, support and trusted advice.
• Industry experience is desirable but not essential
• Customer oriented, organised and commercially astute
• Able to work at pace in a fast-moving environment
• Strong organisational skills and attention to detail
• Ability to work cross functionally with the operations and field engineer teams
• Demonstrate the highest levels of customer support

• Commission of 0.5% sales value monthly & annual bonus based on achieving target
• Competitive salary paid on a monthly basis
• 34 days holiday, inclusive of bank holidays
• Attractive company pension scheme
• Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
• Life Assurance Scheme - 4x annual salary
• Free access to premium health and wellbeing apps
• Subsidised gym membership
• Industry-leading enhanced maternity and paternity provision
• Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
• Long Service award scheme, with holiday benefits
• Employee Assistance Programme
• Refer a friend scheme