Repair Sales Advisor - Glasgow

TK Elevator; Glasgow; On-site; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Commission scheme

Monthly/annual bonus

34 days holiday (incl. bank holidays)

Pension scheme

Health cash plan

Life Assurance 4x annual salary

Wellbeing apps access

Gym membership (subsidised)

Enhanced maternity/paternity provision

Salary sacrifice benefits (electricity

Cycle2Work

Long service awards

Employee Assistance Programme

Refer a friend scheme

Job summary

TK Elevator in Glasgow is seeking a motivated Repair Sales Advisor to manage repair sales and deliver superb customer service. You will price repairs, respond to inquiries, coordinate with Repairs Supervisor for lead times, and process orders while meeting monthly targets.

The role offers a comprehensive benefits package and opportunities to influence the repair lifecycle. You will work closely with Operations to ensure timely fulfilment, maintain accurate records, and provide trusted guidance

Qualifications

• Account management and delivering optimal customer service.
• Pricing preparation of estimates and quotations for repairs.
• Dealing with customer price enquiries and requests for repairs.
• Liaison with Repairs Supervisor to ascertain realistic lead times to complete repairs.
• Administration - entering orders in the customer management system, order tracking, responding to customers by email and telephone.
• Achieving monthly sales targets for repairs.

Responsibilities

• Managing sales activity, pipeline building and forecasting.
• Working closely with the Operations team to ensure efficient fulfilment of orders and repairs.
• Attention to detail in order to fully understand requirements and recommendations on insurance, dilapidation and service reports.

Skills

Account management

Customer service

Pricing

Sales forecasting

Order entry

Communication

Cross-functional

Attention to detail

Job description

We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.

We are looking for a passionate Repair Sales Advisor to join our team based in Glasgow.

As a Sales Advisor, your day to day will include:

• Account management and delivering optimal customer service
• Pricing preparation of estimates and quotations for repairs
• Dealing with customer price enquiries and requests for repairs
• Liaison with Repairs Supervisor to ascertain realistic lead times to complete repairs
• Administration - entering orders in the customer management system, order tracking, responding to customers by email and telephone
• Achieving monthly sales targets for repairs
• Managing sales activity, pipeline building and forecasting
• Working closely with the Operations team to ensure efficient fulfilment of orders and repairs
• Attention to detail in order to fully understand requirements and recommendations on insurance, dilapidation and service reports

• Driven and success oriented
• Eager to ensure that your customers experience the very best responsiveness, support and trusted advice.
• Industry experience is desirable but not essential
• Customer oriented, organised and commercially astute
• Able to work at pace in a fast-moving environment
• Strong organisational skills and attention to detail
• Ability to work cross functionally with the operations and field engineer teams
• Demonstrate the highest levels of customer support

• Commission of % sales value monthly & annual bonus based on achieving target
• Competitive salary paid on a monthly basis34 days holiday, inclusive of bank holidays
• Attractive company pension scheme
• Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
• Life Assurance Scheme - 4x annual salary
• Free access to premium health and wellbeing apps
• Subsidised gym membership
• Industry-leading enhanced maternity and paternity provision
• Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
• Long Service award scheme, with holiday benefits
• Employee Assistance Programme
• Refer a friend scheme