Rentals Desk Controller - Fleet & Customer Care

Stuart Power Ltd; Shropham; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Profit sharing

Company pension

Private medical insurance

Holiday entitlement (23 days + 8 BH)

On-site parking

Job summary

Stuart Power Ltd seeks a Hire Desk Controller to join the busy Hire Desk at our Shropham Head Office. You will manage customer orders, quotations and paperwork while coordinating fleet logistics and transport dispatch. A background in plant hire and strong organizational skills are essential to maintain service standards.

You will handle administrative tasks, ensure timely responses to inquiries, and collaborate with colleagues to meet deadlines in a dynamic environment.

Qualifications

• Industry experience in plant hire, with knowledge of fleet and logistics is essential.
• Strong communication, numeracy and IT skills for quotations and orders.
• Excellent attention to detail and ability to work under pressure.
• Team player with a confident, flexible attitude and good interpersonal skills.

Responsibilities

• Take customer orders accurately and prepare quotations.
• Process and manage paperwork, maintaining accurate records.
• Assist in day‑to‑day rental fleet management and dispatch/return scheduling.
• Coordinate with transport dispatch to ensure smooth deliveries and collections.
• Provide excellent customer service and resolve inquiries promptly.
• Support administrative tasks and maintain clear communication across departments.
• Work under deadlines and balance multiple tasks in a fast‑paced environment.

Skills

Plant hire experience

Fleet & logistics management

Communication skills

Numeracy

IT proficiency (Word, Excel)

Attention to detail

Time management

Interpersonal skills

Tools

Microsoft Word

Microsoft Excel

Job description

Stuart Power Ltd seeks a Hire Desk Controller to join the busy Hire Desk at our Shropham Head Office. You will manage customer orders, quotations and paperwork while coordinating fleet logistics and transport dispatch. A background in plant hire and strong organizational skills are essential to maintain service standards.

You will handle administrative tasks, ensure timely responses to inquiries, and collaborate with colleagues to meet deadlines in a dynamic environment.