Rentals Customer Success Advisor

Dev; Fareham; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Generous holiday allowance

Employee recognition awards

Great company pension scheme

Job summary

A leading equipment rental provider is seeking a Hire Controller to deliver exceptional customer service and manage orders. The role involves engaging with customers, utilizing product knowledge for upselling, and ensuring a smooth customer journey. Ideal candidates should possess proven customer service experience and strong communication skills. The company offers a flexible rewards package and is committed to employee wellbeing and career development.

Qualifications

• Proven experience in a Customer Service role.
• Ability to negotiate and influence effectively.
• Commitment to continuous improvement and process enhancement.

Responsibilities

• Manage customer inquiries from initial contact to post-hire feedback.
• Maximize upselling opportunities through product knowledge.
• Work in a fast-paced operational environment while maintaining accuracy.

Skills

Customer service experience

Exceptional communication skills

Adaptability

Computer literacy in MS Office

Team collaboration

Job description

A leading equipment rental provider is seeking a Hire Controller to deliver exceptional customer service and manage orders. The role involves engaging with customers, utilizing product knowledge for upselling, and ensuring a smooth customer journey. Ideal candidates should possess proven customer service experience and strong communication skills. The company offers a flexible rewards package and is committed to employee wellbeing and career development.