Rental Service Officer / Vehicle Service Agent

Europcar Ireland; Ipswich; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a passionate Rental Service Officer to join their Ipswich team. This part-time role offers an exciting opportunity for individuals who thrive in a fast-paced environment and have a knack for sales and customer service. You will be responsible for assisting customers with vehicle rentals, processing agreements, and ensuring customer satisfaction. This company promotes a supportive culture and offers competitive pay, ongoing training, and various employee perks. If you are motivated, customer-oriented, and ready to make an impact, this position is perfect for you.

Benefits

Competitive hourly rate

Generous incentive scheme

Ongoing training and development

Access to same-day pay

Employee Referral Program

Company uniform provided

Employee discounts

Mental health initiatives

Access to Employee Assistance Program

Qualifications

• Previous experience in sales or customer service is required.
• Strong communication skills and a positive attitude are essential.

Responsibilities

• Greet customers and assist them in renting vehicles based on their needs.
• Process rental agreements accurately and address customer inquiries promptly.
• Inspect vehicles and maintain knowledge of current promotions.

Skills

Sales Skills

Customer Service Skills

Communication Skills

Computer Literacy

Ability to Work Under Pressure

Education

High School Diploma

Job description

Rental Service Officer / Vehicle Service Agent

Rental Service Officer / Vehicle Service Agent

Apply locations Ipswich time type Part time posted on Posted 17 Days Ago job requisition id JR104382

Job Description

Are you a passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!

We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Ipswich team on a part time basis!

Why join Europcar?

• A competitive hourly rate + shift loadings + generous, uncapped incentive scheme

• Opportunity to maximise your income based on your exceptional performance with our incentive program

• Ongoing training and development

• Access to same-day pay via our financial wellbeing provider

• Employee Referral Program - earn $$ when you successfully refer a candidate

• Company uniform provided

• Generous employee discounts including discounted car rental for staff, family and friends, Bupa health insurance, pet insurance, Accor and more!

• Access to an international brand with opportunities to work nationally and globally

• Mental health and wellbeing initiatives, including access to Employee Assistance Program and the Calm App - the #1 app for mental fitness

• Great culture, working with an energetic, supportive and high performing team

Some of the key responsibilities include:

• Greet customers and assist them in renting vehicles as based on their preferences and needs

• Process rental agreements accurately and efficiently

• Address customer inquiries and concerns promptly and professionally

• Inspect vehicles before and after rental periods, noting any damages

• Achieve or exceed sales targets

• Maintain knowledge of current promotions, services, and products to assist with sales efforts

• Build strong customer relationships to encourage repeat business and referrals

• Detailing and cleaning vehicles to business quality standards

• Refuel and transport vehicles

To be considered, you should possess:

• Previous experience in sales, customer service or retail

• Car rental experience is highly desirable

• Strong communication skills and ability to interact with customers

• Computer literacy skills required

• Ability to work efficiently in a fast-paced, high-pressure environment

• Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays

• Valid Australian driver's license with a clean driving record

• Current and ongoing Australian work rights

• A positive can do attitude!

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com