Customer Service Agent

UniAdmissions: The World's First Oxbridge Prep School; United Kingdom; Remote; GBP 24,000 - 30,000; Full time

Job summary

Join a leading organization as a Customer Service Representative, where you'll enhance student experiences and support their educational journeys. This remote role offers a dynamic environment with opportunities for growth and professional development. Enjoy a supportive team culture and quarterly company trips while making a significant impact in education.

Benefits

Quarterly company trips

Paid study leave

Formal weekly training sessions

Qualifications

• Minimum of one year in a customer-facing role.
• Strong ability to communicate clearly and persuasively.

Responsibilities

• Engage with students and parents, handling inquiries and providing support.
• Maintain and update student records and manage resource allocations.
• Coordinate and manage weekly online seminars.

Skills

Communication

Organizational Skills

Customer Orientation

Job description

• Salary £24,000 - £30,000 per year (OTE) based on experience
• Remote Job

Job Description

This is a remote position.

About you:

Are you an enthusiastic, service-oriented professional with a dedication to enhancing customer experiences? UniAdmissions is on the lookout for an exceptional Customer Service Representative who thrives in fast-paced environments and excels at problem-solving. You understand that every interaction counts: You're not just solving problems, you're crafting the experiences that shape our students' futures. Ideal candidates are empathetic communicators, keen problem solvers, and reliable team players, poised for growth in roles such as Head of Customer Success.

About UniAdmissions:

UniAdmissions is not just the world’s premier Oxbridge Admissions company—it's a beacon of success in educational consultancy, with over 50% of our students securing placements at Oxford and Cambridge, triple the national average. With ambitious plans for 2025, including increasing our success rates to over 60%, we are poised for unprecedented growth. This is an opportunity to be at the heart of an educational revolution.

At UniAdmissions, you'll be the friendly voice and the helping hand that guides our students through any challenges they face. You'll have the chance to make a significant impact every day, helping students navigate their educational journeys while ensuring they feel supported every step of the way. Join us and become a cornerstone of our commitment to student success and outstanding service.

What you’ll be doing

• Customer Service and Communication:Engage with students and parents, handling inquiries, gathering feedback, making important announcements, and providing exceptional support to enhance their experience with our services.
  
• Administrative Duties:Maintain and update student records, adjust program details as necessary, advertise tutor vacancies, and efficiently manage resource allocations to ensure smooth operations.
  
• Tutor-Student Pairing:Strategically match newly enrolled students with suitable tutors based on specific educational needs and goals, ensuring clear communication of pairing details to all parties involved.
  
• Phone Line Management:Actively monitor and respond to incoming phone queries during business hours, ensuring responsive and helpful service from 9 AM to 5 PM on weekdays.
  
• Seminar Delivery: Coordinate and manage weekly online seminars designed to engage students and provide additional support, enhancing the learning experience and community connection.
  
• Programme Support:Assist the Head of Programmes and the Director of Studies by organizing meetings, managing calendars, and maintaining up-to-date programme schedules, contributing to the overall efficiency and effectiveness of our educational offerings.
  

Why UniAdmissions?

This isn’t just about overseeing processes—it’s about leading a vision. At UniAdmissions, you’ll be part of a transformative setup that’s geared towards building long-term success, not short-term gains. You will create pathways that not only meet the immediate goals but also pave the way for sustainable growth and recognition in the education industry.

As a member of our team, you will enjoy an inspiring and positive work environment surrounded by talented, friendly, and passionate colleagues. Celebrate your success with us through quarterly company trips—think exhilarating days at Thorpe Park, relaxing company retreats, or a ski trip to the Alps! Benefit from mentoring by some of the brightest minds in the education space who are as dedicated to learning as you are. We support your professional development with dedicated protected study time, a monthly book club, paid study leave, and formal weekly training sessions.

If you are ready to make a significant impact on the educational landscape and grow with a leading organization, UniAdmissions is where you belong. Apply today and help shape the future of education!

Our Values

Joining UniAdmissions means:

• Embracing InspirationalTeaching: You'll impact students' lives through empathetic guidance and deep educational insights, inspiring them to reach new heights.
  
• Pursuing Excellence: Our commitment to excellence is seen in every facet of our work. We strive for the highest standards not just in what we deliver to our students but in how we support each other to achieve personal and professional growth.
  
• Committing to Growth: Learning is at the heart of everything we do. Whether it's professional development, academic tutoring, or personal growth, we provide opportunities for our team and our students to continually expand their horizons.
  
• Passion in Our Work: At UniAdmissions, passion drives us. We seek individuals who love what they do and find joy in making a significant impact on the future of education.
  
• Deep Mentoring and Support: We provide a supportive environment where personalized mentoring helps both our staff and our students overcome challenges and succeed in their goals.
  

If these qualities don't resonate with you, UniAdmissions might not be the best fit. However, if you're excited by a challenge and eager to make a real impact in the educational sector, we would love to hear from you!

Don't Apply If

• You want a 9 to 5: Great things are built when great people work hard on a common goal. Our team’s dedication goes beyond standard hours. We're looking for someone who is flexible and committed, ready to go the extra mile when our students and team need it most.
  
• You Shy Away from Technology: As a forward-thinking company, we leverage technology to enhance our educational services and internal operations. Proficiency with digital tools and an enthusiasm for embracing new tech is crucial in our fast-paced environment.
  
• You Lack Initiative:We value team members who are proactive, energetic, and driven to succeed. Our environment thrives on individuals who bring passion and dynamism to their roles, consistently seeking ways to improve and innovate.
  

Requirements

Qualifications and Skills:

• Experience:A minimum of one year in a customer-facing role, demonstrating a proven track record of effective interaction with clients or customers.
  
• Interpersonal and Communication Skills:Strong ability to communicate clearly and persuasively, with a knack for building rapport and fostering positive relationships.
  
• Organizational Abilities:Exceptional organizational skills with a meticulous attention to detail, ensuring accuracy and efficiency in all tasks.
  
• Customer Orientation:A customer-first approach, capable of handling inquiries with professionalism and poise, ensuring customer satisfaction and loyalty.
  
• Industry Knowledge:Familiarity with the university application process, providing insightful support to prospective students and their families.
  
• Administrative Experience:Previous experience in administrative duties or programme management is highly desirable, enhancing your ability to contribute effectively to team operations.
  

Pay:£24,000 - £30,000 per year (OTE) based on experience

Bonuses:Performance Related

Location:Five days from your home office. One day per month of team bonding & training in person in Oxfordshire (with lunch provided!).

Job Duration:Full-Time, 40 Hours. Some Weekend & Evening work Required in Peak Periods (September – November)