Customer Services Agent (Fully Remote)

Gopuff; London; Remote; GBP 22,000 - 30,000; Full time

Job summary

Gopuff is seeking a Customer Support agent to join their expanding team. In this role, you'll provide exceptional support to customers via email and live chat, embodying Gopuff's friendly tone. Flexibility is key as you will work weekends and evenings, helping to create a seamless customer experience in a fast-paced environment.

Qualifications

• Experience in customer-facing roles with empathy and understanding.
• Comfortable with technology and troubleshooting.

Responsibilities

• Answer tickets across email and live chat.
• Provide live support to stores across the UK.
• Help build processes and systems as we scale.

Skills

Customer Service

Empathy

Technology Proficiency

Flexibility

Tools

CRM platforms

Job description

Gopuff is the go-to solution for immediate everyday needs, fulfilling customer orders of cleaning and home products to food and drinks, and in some markets, alcohol - in just minutes.

With over 35 live sites around the UK already, we’re super excited to be expanding our instant needs business to millions of more people around the country and across Europe. Interested in revolutionizing an industry? This opportunity might be for you!

As a Customer Support agent you’ll work alongside a 30+ group of agents as we look to expand our services across the UK! We are fast, reliable, friendly and conversational with our customers. We don’t speak in jargon and like to have genuine interactions with our customers.

Please note this role is a 0 hour contract. You must be based in and have the right to work in the UK.

You will:

• Answer tickets across email and live chat.
• Provide live support to our stores across the UK, to help provide the best possible experience to customers.
• Help us to build our processes and systems as we scale.
• Deliver exceptional customer support using our CRM platform Kustomer and UJET.
• Embody Gopuff’s tone of voice, and helping resolve their issues in real time.
• Be required to work weekends and in shift patterns.

About you:

• This role will require you to be fully flexible, and available evenings and weekends.
• You have the right to work in the UK.
• You have experience using Customer Service platforms to deliver live support to customers.
• You have experience in customer facing roles, dealing with complaints where empathy and understanding is essential.
• You are comfortable with technology and troubleshooting across multiple screens showing live orders.
• You are comfortable working in a fast-paced, start-up environment.
• Speaking a second language is a plus!
• You are able to work remotely within the UK.

#LI-Remote

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.