Customer Service Agent - Nights

Virtual Bridges, Inc.; Belfast; Remote; GBP 26,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Agent to join their team. This exciting role offers the opportunity to work from home while being the first point of contact for clients and partners. You'll handle a variety of queries, ensuring top-notch customer service and developing a deep understanding of the company's offerings. With a focus on collaboration and problem-solving, this position is perfect for individuals with a background in hospitality and a passion for helping others. Enjoy a competitive salary, work-from-home support, and opportunities for growth in a supportive environment.

Benefits

Paid Annual Leave

All Necessary Equipment Provided

Biannual Bonus Opportunities

Employee Appreciation Programs

Opportunities for Learning and Development

Qualifications

• Strong communication skills are essential for handling client queries.
• Background in hospitality is required for this customer service role.

Responsibilities

• Taking inbound calls and addressing client queries effectively.
• Providing first-class customer service and resolving payment issues.

Skills

Communication Skills

Customer Service

Problem Solving

Education

Background in Hospitality

Tools

PC Literacy

Job description

Join to apply for the Customer Service Agent - Nights role at Virtual Bridges.

Brook Street Recruitment is working on behalf of our client to recruit telephone Customer Service Agents on a full-time and permanent basis.

As a Customer Service Agent, you will work from home and be the first point of contact for the company’s clients and partners.

Your responsibilities will include dealing with queries from these organizations, liaising internally with other departments, and developing an in-depth knowledge of the company's products and services.

Duties

1. Taking inbound calls from clients and collaborating with teams across the business.
2. Handling a variety of queries, especially analyzing clients’ payments-related issues.
3. Assisting with disputes and providing sustainable solutions.
4. Maintaining knowledge of all systems’ functionalities.
5. Providing first-class customer service to clients.

Details of Role

1. Working hours are Monday to Friday, 14:00 to 22:00.
2. One Saturday per month is required.
3. The starting salary is £26,000 per annum, with an additional £60 per month to cover work-from-home costs.

Benefits

• Paid annual leave
• All necessary equipment provided for working from home
• Biannual bonus opportunities
• Employee appreciation programs
• Opportunities for learning, development, and career growth

Criteria

• Must have a background in hospitality; call center experience is not considered.
• No job hopping; applicants should have a solid work history.
• Must be PC literate with strong communication skills.

Note: The role is only open to applicants currently residing in Northern Ireland due to onsite training requirements. Applicants from outside Northern Ireland will not be considered.

If interested, send your CV to Colleen Farquharson via the provided apply link.

Brook Street NMR acts as an Employment Agency for this vacancy.