Customer Service Agent

Marston Holdings; Inverness; Remote; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Advisor to join their friendly contact centre team. This exciting role involves providing support to the public through various channels, ensuring each customer receives clear and professional assistance. After an initial training period in the Inverness office, the position transitions to a fully remote role, allowing for a great work-life balance. With opportunities for career progression and a supportive team environment, this is a fantastic chance to build a meaningful career in customer service.

Benefits

Enhanced Maternity and Paternity Package

25 days annual leave plus bank holidays

Staff discounts on shopping, travel, and wellbeing

Great work-life balance with only 1 in 3 Saturdays

Qualifications

• Strong communication skills are essential for this role.
• Experience in customer service within a fast-paced environment is preferred.

Responsibilities

• Handle inbound and outbound calls with care and clarity.
• Respond to written enquiries with concise, evidence-based replies.

Skills

Communication Skills

Customer Service Experience

IT Systems Proficiency

Empathy

Attention to Detail

Time Management

Job description

Join to apply for the Customer Service Agent role at Marston Holdings

Base pay range

Customer Service Advisor

Inverness

Are you passionate about helping others and looking to build a meaningful career?

We are looking for Customer Service Advisor to join our friendly contact centre team. In this role, you will support members of the public across various channels: over the phone, email, and in writing — always providing clear, fair, and professional support.

About the role:

As a Customer Service Advisor, you will work in one of several specialist teams, which might include reviewing evidence, responding to letters, handling calls, or assessing video footage — all while following guidelines and ensuring each customer gets the right help.

This role will become remote after 6 weeks of training in our Inverness office. Support and coaching will be provided throughout your career to help you progress through our development pathways and reach your full potential.

What you will be doing:

• Handling inbound and outbound calls with care and clarity
• Responding to written enquiries with concise, evidence-based replies
• Processing payments and resolving queries
• Logging interactions accurately across systems
• Contributing to a supportive, high-performing team environment

What we are looking for:

• Strong communication skills — both verbal and written
• Customer service experience in a fast-paced setting
• Confidence using multiple IT systems
• A calm, empathetic, and solutions-focused approach
• Attention to detail and excellent time management

What's in it for you?

• Hours: Great work-life balance with only working 1 in 3 Saturdays!
• Monday to Friday, shifts between 8am - 8pm
• Office-based for the initial 6 weeks training, then fully remote
• Contract: Full-time or part-time options available
• Enhanced Maternity and Paternity Package (subject to eligibility)
• 25 days annual leave plus bank holidays
• Staff benefits including discounts on shopping, travel, socialising, and wellbeing

About us:

Marston Holdings Limited is the UK's largest judicial services company, comprising eight entities specializing in key areas of our business. We support government, utilities, and private sectors with innovative, technology-enabled solutions from design to recovery.

We are an equal opportunity employer, committed to creating an inclusive environment and considering all qualified applicants regardless of protected characteristics. New starters will require Disclosure Scotland clearance and a Court Decree check.

Additional information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services