Rental Service Controller - Customer Ops & Field Support

First Military Recruitment; West of England; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Bonus schemes

Private medical

Annual leave

Job summary

First Military Recruitment, in partnership with our client, seeks a Rental Service Controller to join a busy team in this permanent, full-time role. You will coordinate service activities, handle customer enquiries, arrange visits and support field engineers to keep downtime to a minimum.

The role requires strong customer service, organisational and IT skills (Excel/Word/Outlook) and a proactive approach. Excellent teamwork and communication are essential.

Qualifications

• Previous customer service experience is essential.
• Excellent organisational and communication skills.
• Excellent telephone manner and professional customer service approach.
• Good IT skills, particularly Excel, Word and Outlook.
• Ability to multitask, prioritise workloads and work under pressure.
• Ability to learn and use in-house systems.
• Basic mechanical or electrical knowledge is desirable but not essential.
• Strong teamwork and collaboration skills.
• A proactive and organised approach to resolving customer and operational queries.

Responsibilities

• Act as the primary point of contact for service-related enquiries.
• Handle inbound and outbound service and breakdown enquiries via telephone and email.
• Arrange service visits and maintain clear communication with customers.
• Assist with coordinating field service engineer responses to breakdowns and service requests.
• Support the planning and coordination of preventative maintenance.
• Maintain accurate records of breakdowns and remote repairs.
• Manage service-related email communications promptly and professionally.
• Work closely with Rental Service Supervisors and colleagues across the business to coordinate operational requirements.
• Ensure requests from the internal rental service team are actioned effectively.
• Maintain a high standard of communication with internal teams and external customers.
• Support the smooth day-to-day running of the rental service operation.

Skills

Customer service experience

Organisational skills

Communication skills

Telephone manner

Multitasking

Teamwork

Proactive approach

In-house systems know-how

Resolve queries

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

First Military Recruitment, in partnership with our client, seeks a Rental Service Controller to join a busy team in this permanent, full-time role. You will coordinate service activities, handle customer enquiries, arrange visits and support field engineers to keep downtime to a minimum.

The role requires strong customer service, organisational and IT skills (Excel/Word/Outlook) and a proactive approach. Excellent teamwork and communication are essential.