Rental Service Controller

First Military Recruitment; West of England; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Bonus schemes

Private medical

Annual leave

Job summary

First Military Recruitment, in partnership with our client, seeks a Rental Service Controller to join a busy team in this permanent, full-time role. You will coordinate service activities, handle customer enquiries, arrange visits and support field engineers to keep downtime to a minimum.

The role requires strong customer service, organisational and IT skills (Excel/Word/Outlook) and a proactive approach. Excellent teamwork and communication are essential.

Qualifications

• Previous customer service experience is essential.
• Excellent organisational and communication skills.
• Excellent telephone manner and professional customer service approach.
• Good IT skills, particularly Excel, Word and Outlook.
• Ability to multitask, prioritise workloads and work under pressure.
• Ability to learn and use in-house systems.
• Basic mechanical or electrical knowledge is desirable but not essential.
• Strong teamwork and collaboration skills.
• A proactive and organised approach to resolving customer and operational queries.

Responsibilities

• Act as the primary point of contact for service-related enquiries.
• Handle inbound and outbound service and breakdown enquiries via telephone and email.
• Arrange service visits and maintain clear communication with customers.
• Assist with coordinating field service engineer responses to breakdowns and service requests.
• Support the planning and coordination of preventative maintenance.
• Maintain accurate records of breakdowns and remote repairs.
• Manage service-related email communications promptly and professionally.
• Work closely with Rental Service Supervisors and colleagues across the business to coordinate operational requirements.
• Ensure requests from the internal rental service team are actioned effectively.
• Maintain a high standard of communication with internal teams and external customers.
• Support the smooth day-to-day running of the rental service operation.

Skills

Customer service experience

Organisational skills

Communication skills

Telephone manner

Multitasking

Teamwork

Proactive approach

In-house systems know-how

Resolve queries

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

First Military Recruitment is working in partnership with our reputable client who is seeking a Rental Service Controller to join their team on a full-time, permanent basis.

Our client is a leading generator hire company providing reliable and sustainable power solutions to sectors including construction, infrastructure, electrical contractors and utilities.

This is an excellent opportunity to join an established organisation and support its team of skilled field service engineers. The successful candidate will play an important role in coordinating service activities, managing customer enquiries and helping ensure an efficient and responsive service while minimising equipment downtime.

Duties and Responsibilities:

• Act as the primary point of contact for service-related enquiries.
• Handle inbound and outbound service and breakdown enquiries via telephone and email.
• Arrange service visits and maintain clear communication with customers.
• Assist with coordinating field service engineer responses to breakdowns and service requests.
• Support the planning and coordination of preventative maintenance.
• Maintain accurate records of breakdowns and remote repairs.
• Manage service-related email communications promptly and professionally.
• Work closely with Rental Service Supervisors and colleagues across the business to coordinate operational requirements.
• Ensure requests from the internal rental service team are actioned effectively.
• Maintain a high standard of communication with internal teams and external customers.
• Support the smooth day-to-day running of the rental service operation.

Skills and Qualifications:

• Previous customer service experience is essential.
• Excellent organisational and communication skills.
• Excellent telephone manner and professional customer service approach.
• Good IT skills, particularly Microsoft Excel, Word and Outlook.
• Ability to multitask, prioritise workloads and work effectively under pressure.
• Ability to learn and use in-house systems.
• Basic mechanical or electrical systems knowledge is desirable but not essential.
• Strong teamwork and collaboration skills.
• A proactive and organised approach to resolving customer and operational queries.

In offer our client returns:

• 2x bonus schemes yearly, offering a share in company profits.
• Private medical scheme, with a maximum £100 excess for treatment under the company policy (conditions apply).
• 23 days’ annual leave plus bank holidays, increasing with length of service up to 28 days.