Rental Controller

Pertemps Bond; West of England; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Employee bonus scheme

Training, upskilling and career...

Company pension scheme

Buy and sell annual leave scheme

Private medical scheme

Life assurance scheme

23 days' annual leave plus bank hols (

Cycle to Work scheme

Employee referral scheme

Job summary

Pertemps Bond is recruiting a Rental Service Controller in Bristol. The role supports day-to-day activity for field service engineers, ensuring a responsive, customer-focused service.

Key duties include handling service enquiries, arranging visits, coordinating engineers, and keeping detailed records. Strong organisational and communication skills are essential.

Qualifications

• Customer service experience required.
• Strong communication and organisational skills.
• Good IT skills (Excel, Word, Outlook).
• Ability to multitask and work under pressure.
• Willingness to learn new systems.
• Proactive problem solving approach.
• Ability to work independently and as part of a team.

Responsibilities

• Act as the first point of contact for service enquiries.
• Handle telephone calls and emails relating to servicing, breakdowns and repairs.
• Arrange service visits and communicate with customers throughout the process.
• Assist with coordinating engineer attendance and preventative maintenance.
• Maintain accurate records of breakdowns and service visits.
• Liaise with field engineers to schedule and complete jobs efficiently.
• Work with service supervisors to meet operational requirements.
• Monitor service requests and minimise equipment downtime.
• Maintain a high standard of communication with customers and colleagues.
• Provide general administrative support to the service team.

Skills

Organisational skills

Communication

Customer service

Excel

Word

Outlook

Multitasking

Learning new systems

Problem solving

Teamwork

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Rental Service Controller

Location: Bristol

Salary: Up to £32,000 per annum

Working Hours: Monday to Friday, 8:30 am - 5:30 pm

The Role

Reporting to the Rental Service Manager, the Rental Service Controller will play a key role in supporting the day-to-day activities of a team of field service engineers, ensuring an efficient, responsive and customer-focused service.

Main Duties

• Act as the first point of contact for service-related enquiries from customers.
• Handle incoming and outgoing telephone calls and emails relating to servicing, breakdowns and repairs.
• Arrange service visits and maintain clear communication with customers throughout the process.
• Assist with coordinating engineer attendance and planning preventative maintenance.
• Maintain accurate records of breakdowns, service visits and remote repairs.
• Liaise with field service engineers to ensure jobs are scheduled and completed efficiently.
• Work collaboratively with service supervisors and other departments to ensure operational requirements are met.
• Monitor service requests and help minimise equipment downtime.
• Maintain a high standard of communication with both internal colleagues and external customers.
• Provide general administrative support to the service team as required.

Skills and Experience

• Excellent organisational and communication skills.
• A professional and confident telephone manner.
• Previous customer service experience.
• Good IT skills, particularly Microsoft Excel, Word and Outlook.
• The ability to multitask, prioritise workloads and work effectively under pressure.
• A willingness to learn new systems and processes.
• A proactive approach to problem-solving and customer service.
• The ability to work independently and collaboratively as part of a team.
• Basic knowledge of mechanical or electrical systems would be advantageous but is not essential.

Benefits

• Employee bonus scheme.
• Training, upskilling and career development opportunities.
• Company pension scheme.
• Buy and sell annual leave scheme.
• Private medical scheme, subject to applicable terms and conditions.
• Life assurance scheme, with access to additional healthcare support and counselling services.
• 23 days' annual leave plus bank holidays, increasing with length of service up to 28 days.
• Cycle to Work scheme.
• Employee referral scheme.