Rental Controller

Pertemps Bristol Commercial; Wick; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Employee bonus

Training and development

Pension scheme

Leave buy/sell

Private medical

Life assurance

Annual leave 28 days

Cycle to Work

Employee referral

Job summary

Pertemps Bristol Commercial is seeking a structured and customer-focused Rental Service Controller in Wick. You will support a team of field service engineers, coordinate service requirements and act as the first contact for customers, ensuring responsive and efficient service across the business.

Reporting to the Rental Service Manager, the role emphasises organisation, proactive problem-solving and teamwork.

Qualifications

• Excellent organisational and communication skills.
• Professional and confident telephone manner.
• Previous customer service experience.
• Good IT skills, particularly Excel, Word and Outlook.
• Ability to multitask, prioritise workloads and work under pressure.
• Willingness to learn new systems and processes.
• Proactive approach to problem-solving and customer service.
• Ability to work both independently and as part of a team.

Responsibilities

• Act as first point of contact for service-related enquiries from customers.
• Handle service and breakdown calls and emails.
• Arrange service visits and keep customers informed throughout.
• Coordinate engineer attendance and plan preventative maintenance.
• Maintain accurate records of breakdowns and service visits.
• Liaise with field service engineers to schedule and complete jobs.
• Collaborate with supervisors and other departments to meet requirements.
• Monitor service requests and help minimise downtime.
• Maintain high standards of communication with colleagues and customers.
• Provide general administrative support to the service team.

Skills

Organisational skills

Communication skills

Telephone manner

Customer service

IT skills (Excel, Word, Outlook)

Multitasking

Learning new systems

Proactive problem-solving

Independent and teamwork

Mechanical/electrical knowledge (adv)

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

This full-time Rental Controller position in Wick offers a salary of £32,000 per annum, working Monday to Friday from 8:30 am to 5:30 pm. Reporting to the Rental Service Manager, the successful candidate supports a team of field service engineers, coordinating operational requirements and managing service and breakdown enquiries. Key duties include maximising equipment availability, minimising downtime, and acting as first point of contact for customers. Strong organisational skills, a customer-focused approach, and the ability to liaise effectively with supervisors and colleagues are essential. The role suits someone seeking to develop their career within service and operations, ensuring an efficient and responsive experience for clients across the business.

Rental Service Controller Location: Bristol Salary: Up to £32,000 per annum Working Hours: Monday to Friday, 8:30 am – 5:30 pm The Role Reporting to the Rental Service Manager, the Rental Service Controller will play a key role in supporting the day-to-day activities of a team of field service engineers, ensuring an efficient, responsive and customer-focused service. You will work closely with service supervisors and colleagues across the business to coordinate operational requirements, manage service and breakdown enquiries, maximise equipment availability and minimise downtime. This is an excellent opportunity for an organised and customer-focused individual looking to develop their career within a busy service and operations environment.

Main Duties

• Act as the first point of contact for service-related enquiries from customers.
• Handle incoming and outgoing telephone calls and emails relating to servicing, breakdowns and repairs.
• Arrange service visits and maintain clear communication with customers throughout the process.
• Assist with coordinating engineer attendance and planning preventative maintenance.
• Maintain accurate records of breakdowns, service visits and remote repairs.
• Liaise with field service engineers to ensure jobs are scheduled and completed efficiently.
• Work collaboratively with service supervisors and other departments to ensure operational requirements are met.
• Monitor service requests and help minimise equipment downtime.
• Maintain a high standard of communication with both internal colleagues and external customers.
• Provide general administrative support to the service team as required.

Skills and Experience

• Excellent organisational and communication skills.
• A professional and confident telephone manner.
• Previous customer service experience.
• Good IT skills, particularly Microsoft Excel, Word and Outlook.
• The ability to multitask, prioritise workloads and work effectively under pressure.
• A willingness to learn new systems and processes.
• A proactive approach to problem-solving and customer service.
• The ability to work independently and collaboratively as part of a team.
• Basic knowledge of mechanical or electrical systems would be advantageous but is not essential.

Benefits

• Employee bonus scheme.
• Training, upskilling and career development opportunities.
• Company pension scheme.
• Buy and sell annual leave scheme.
• Private medical scheme, subject to applicable terms and conditions.
• Life assurance scheme, with access to additional healthcare support and counselling services.
• 23 days' annual leave plus bank holidays, increasing with length of service up to 28 days.
• Cycle to Work scheme.
• Employee referral scheme.