Rental Service Coordinator - 2x Annual Bonus + Benefits

First Military Recruitment Ltd; Gloucester; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

2x bonus schemes yearly

Private medical scheme

23 days' annual leave

Job summary

First Military Recruitment is supporting a reputable client in recruiting a Rental Service Controller based in Bristol. The role focuses on coordinating service activities, handling customer enquiries and ensuring a responsive, efficient service while minimising equipment downtime.

You will act as the main contact for service queries, arrange visits, support field engineers, and maintain records. A strong customer service background and IT skills are essential for success in this busy

Qualifications

• Previous customer service experience is essential.
• Excellent organisational and communication skills.
• Excellent telephone manner and professional customer service approach.
• Good IT skills, particularly Microsoft Excel, Word and Outlook.
• Ability to multitask, prioritise workloads and work effectively under pressure.
• Ability to learn and use in-house systems.

Responsibilities

• Act as the primary point of contact for service-related enquiries.
• Handle inbound and outbound service and breakdown enquiries via telephone and email.
• Arrange service visits and maintain clear communication with customers.
• Assist with coordinating field service engineer responses to breakdowns and service requests.
• Support the planning and coordination of preventative maintenance.
• Maintain accurate records of breakdowns and remote repairs.
• Manage service-related email communications promptly and professionally.
• Work closely with Rental Service Supervisors and colleagues across the business to coordinate operational requirements.
• Ensure requests from the internal rental service team are actioned effectively.
• Help maximise asset utilisation and minimise equipment downtime.
• Maintain a high standard of communication with internal teams and external customers.
• Support the smooth day-to-day running of the rental service operation.

Skills

Customer service

Organisational skills

Communication

Telephone manner

Multitasking

In-house systems

Mechanical knowledge (desirable)

Teamwork

Tools

Excel

Word

Outlook

Job description

First Military Recruitment is supporting a reputable client in recruiting a Rental Service Controller based in Bristol. The role focuses on coordinating service activities, handling customer enquiries and ensuring a responsive, efficient service while minimising equipment downtime.

You will act as the main contact for service queries, arrange visits, support field engineers, and maintain records. A strong customer service background and IT skills are essential for success in this busy