Customer-Focused Rental Service Coordinator

Pertemps; West of England; On-site; GBP 19,000 - 32,000; Full time

Benefits offered by this job

Employee bonus scheme

Training & development opportunities

Company pension scheme

Buy/sell annual leave scheme

Private medical scheme

Life assurance scheme

23 days plus bank holidays

Cycle to Work scheme

Employee referral scheme

Job summary

Pertemps in Bristol is seeking a proactive Rental Service Controller to support a team of field service engineers. You’ll coordinate service requirements, handle enquiries, arrange visits and help minimise downtime, ensuring a responsive, customer-focused service.

This role suits an organised individual with strong communication and IT skills. It offers a clear career path within a busy service and operations environment.

Qualifications

• Excellent organisational and communication skills.
• A professional and confident telephone manner.
• Previous customer service experience.
• Good IT skills, particularly Microsoft Excel, Word and Outlook.
• The ability to multitask, prioritise workloads and work effectively under pressure.
• A willingness to learn new systems and processes.
• A proactive approach to problem-solving and customer service.
• The ability to work independently and collaboratively as part of a team.
• Basic knowledge of mechanical or electrical systems would be advantageous but is not essential.

Responsibilities

• Act as the first point of contact for service-related enquiries from customers.
• Handle incoming and outgoing telephone calls and emails relating to servicing, breakdowns and repairs.
• Arrange service visits and maintain clear communication with customers throughout the process.
• Assist with coordinating engineer attendance and planning preventative maintenance.
• Maintain accurate records of breakdowns, service visits and remote repairs.
• Liaise with field service engineers to ensure jobs are scheduled and completed efficiently.
• Work collaboratively with service supervisors and other departments to ensure operational requirements are met.
• Monitor service requests and help minimise equipment downtime.
• Maintain a high standard of communication with both internal colleagues and external customers.
• Provide general administrative support to the service team as required.

Skills

Organisational skills

Communication

Telephone manner

Customer service experience

IT skills - Excel/Word/Outlook

Multitasking under pressure

Willingness to learn

Proactive problem solving

Independent & team work

Mechanical/electrical knowledge (adv)

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Pertemps in Bristol is seeking a proactive Rental Service Controller to support a team of field service engineers. You’ll coordinate service requirements, handle enquiries, arrange visits and help minimise downtime, ensuring a responsive, customer-focused service.

This role suits an organised individual with strong communication and IT skills. It offers a clear career path within a busy service and operations environment.