Rental Experience Specialist

Zenith Vehicles; Leeds; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Hybrid working after probation

Birthday off

Pension 6.25%

Life Cover

Onsite bistro

Free parking

AA breakdown cover

Job summary

Zenith Vehicles in Leeds is seeking a Customer Service Advisor to manage rental inquiries and reservations with a strong service focus. You will work from our Kirkstall Forge head office, with hybrid working after probation, and contribute to cost-saving and service-improvement projects.

Ideal candidates will have proven customer service experience, confidence in problem-solving, and a collaborative mindset within a fast-paced team.

Qualifications

• Experience delivering telephone-based customer service.
• Ability to manage multiple queries within strict timescales.
• Confident, proactive problem-solver with a positive attitude.

Responsibilities

• Respond to rental reservation requests and inquiries with a focus on satisfaction.
• Maintain relationships with customers, suppliers and internal teams.
• Analyse cost-saving reports to improve efficiency and resources.
• Ensure accurate booking confirmations and timely changes/terminations.

Skills

Customer service excellence

Communication skills

Problem solving

IT literacy

Team player

Tools

IT tools

Job description

Zenith Vehicles in Leeds is seeking a Customer Service Advisor to manage rental inquiries and reservations with a strong service focus. You will work from our Kirkstall Forge head office, with hybrid working after probation, and contribute to cost-saving and service-improvement projects.

Ideal candidates will have proven customer service experience, confidence in problem-solving, and a collaborative mindset within a fast-paced team.