Arrears & Credit Care Specialist

Zenith Vehicles; Leeds; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Birthday off

Dental

Health Cash Plan

Funded HRT Treatment

Tech Scheme

Cycle to Work Scheme

Season Ticket Loans

Breakdown cover

Free onsite parking

Job summary

Zenith Vehicles is seeking a Customer Care Executive to join the Credit Control team in a hybrid Leeds role. You will handle inbound calls, manage your caseload in arrears, and make outbound calls to support customers with payments and affordability options.

You will spend one day weekly on administration and development activities through MyGPS, with clear pathways to senior roles or specialist areas as you grow within the business.

Qualifications

• Experience in arrears management or collections (customer service or charity sector experience also welcome).
• Ideally, strong knowledge of FCA regulatory requirements.
• Exceptional customer service and communication skills.
• High levels of empathy and the ability to ask the right questions to understand customer needs.
• Calmness and resilience when handling challenging conversations.
• Problem-solving mindset with a drive to find the right outcome.
• Strong organisational skills and the ability to manage your time effectively.

Responsibilities

• Deliver outstanding customer experiences while managing interactions with empathy and professionalism.
• Handle inbound calls, manage your caseload, and make outbound calls to support customers in, or approaching, arrears on their vehicle lease agreements.
• Assess affordability, discuss payment plans, manage early terminations, liaise with consumer credit counselling agencies, and keep customer accounts up to date with internal teams.
• One day per week dedicated to administrative tasks with coaching and development time through the MyGPS framework.

Skills

Arrears management

FCA regulatory knowledge

Customer service

Empathy

Problem solving

Organisational skills

Resilience

Job description

Zenith Vehicles is seeking a Customer Care Executive to join the Credit Control team in a hybrid Leeds role. You will handle inbound calls, manage your caseload in arrears, and make outbound calls to support customers with payments and affordability options.

You will spend one day weekly on administration and development activities through MyGPS, with clear pathways to senior roles or specialist areas as you grow within the business.