Rentals Experience Specialist

Zenith Group; Leeds; Hybrid; GBP 16,000 - 26,000; Full time

Benefits offered by this job

Hybrid working after probation

Birthday day off

23–24 days holiday

Pension 6.25%

Life Cover

On-site GP

Massage on site

AA breakdown cover

Referral scheme

Onsite bistro

Free parking

Job summary

Zenith is the UK's leading independent vehicle leasing business. Based at Kirkstall Forge near Leeds, we’re growing FAST and seeking a customer-focused reservations professional to join our Rentals team.

You’ll own customer accounts and help deliver the high standard of service that keeps our clients loyal in a busy, fast-paced environment. In this hybrid role you’ll respond to reservation requests by phone, nurture relationships with customers and suppliers, and drive cost-saving initiatives.

Qualifications

• Experience in handling multiple customer queries in a fast-paced environment.
• Confident in using IT systems and delivering telephone-based service.

Responsibilities

• Respond to rental reservation requests and existing inquiries promptly, delivering exceptional customer service.
• Nurture relationships with customers, suppliers and internal managers at Zenith.
• Analyse cost-saving reports to enhance efficiency and resource use.
• Ensure prompt booking confirmations in line with SLAs.
• Process reservation changes and terminations with accuracy and proper documentation.
• Stay informed about customers' needs and meet client-specific service levels.

Job description

Zenith is the UK's leading independent vehicle leasing business. Based at Kirkstall Forge near Leeds, we’re growing FAST and seeking a customer-focused reservations professional to join our Rentals team.

You’ll own customer accounts and help deliver the high standard of service that keeps our clients loyal in a busy, fast-paced environment. In this hybrid role you’ll respond to reservation requests by phone, nurture relationships with customers and suppliers, and drive cost-saving initiatives.