Tenant Experience Advisor: Service & Repairs

HQN Ltd; Leeds; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Leeds Federated is seeking a Customer Experience Advisor to join the Service Improvement Team. You’ll be the first point of contact for tenants and residents, handling housing, repairs and maintenance enquiries with a focus on prompt, accurate responses.

You’ll also provide admin support, data entry and database updates, while maintaining confidentiality and contributing to service improvements across teams.

Qualifications

• Strong communication and customer service skills.
• Confidence and clarity when speaking to customers on the phone.
• Attention to detail and ability to use IT systems.
• Ability to collaborate with colleagues while working independently.

Responsibilities

• Answer incoming calls from customers about housing, repairs and maintenance.
• Deliver excellent customer service in a professional, polite and helpful manner.
• Handle enquiries relating to responsive repairs with accurate admin work.
• Assist with data entry, updating internal databases and correspondence.
• Liaise with colleagues in other teams to resolve problems.
• Maintain confidentiality and accuracy in records and IT systems.
• Support continuous improvement and participate in service reviews.

Skills

Good communication

Customer service

Phone communication

Attention to detail

IT literacy

Collaboration

Independent working

Tools

CRM systems

Job description

Leeds Federated is seeking a Customer Experience Advisor to join the Service Improvement Team. You’ll be the first point of contact for tenants and residents, handling housing, repairs and maintenance enquiries with a focus on prompt, accurate responses.

You’ll also provide admin support, data entry and database updates, while maintaining confidentiality and contributing to service improvements across teams.