Driver Services Administrator — Customer-First Support

Zenith Vehicles; Leeds; On-site; GBP 24,000 - 29,000; Part time

Benefits offered by this job

Health & wellbeing benefits

Life Insurance

Critical Illness Cover

Dental

Health Cash Plans

HRT Treatment

Tech Scheme

Car Sacrifice Scheme

Cycle to Work Scheme

Season Ticket Loans

Breakdown cover

Job summary

Zenith Vehicles in Leeds is seeking a Driver Services Administrator for a fixed-term role. You will support drivers by phone and email, handle service, MOT, repair bookings, and keep records up to date. You will work with the team to improve service levels and respond swiftly to inquiries.

Ideal candidates are strong communicators, empathetic, and capable of juggling high call volumes in a fast-paced environment. The position offers a competitive salary and extensive employee perks.

Qualifications

• Provide excellent customer service to drivers and keep SLAs in mind.
• Demonstrate strong communication and empathy when handling inquiries.
• Ability to multi-task and manage high volumes of calls and emails.

Responsibilities

• Provide support to drivers via phone and email within SLAs.
• Keep drivers updated on the status of their queries and bookings.
• Process service, MOT, repair, and other fleet-related bookings.
• Accurately update and maintain customer records and databases.
• Collaborate with the wider team to identify and drive service improvements.

Skills

Customer service

Communication

Problem solving

Empathy

Multi-tasking

Tools

CRM software

MS Excel

Database maintenance

Job description

Zenith Vehicles in Leeds is seeking a Driver Services Administrator for a fixed-term role. You will support drivers by phone and email, handle service, MOT, repair bookings, and keep records up to date. You will work with the team to improve service levels and respond swiftly to inquiries.

Ideal candidates are strong communicators, empathetic, and capable of juggling high call volumes in a fast-paced environment. The position offers a competitive salary and extensive employee perks.