Driver Services Coordinator - Customer Support & Bookings

Zenith Group; Leeds; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Salary £26,215.15

24 days annual leave

Birthday day off

Health & wellbeing benefits

Life insurance & wellness schemes

Career development opportunities

Perks at Work discounts

Onsite parking

Job summary

Zenith Group in Leeds is seeking a Driver Services Administrator for a fixed-term contract. You will handle driver enquiries by phone and email and process service, MOT and repair bookings.

You’ll keep records up to date, maintain SLAs and work with the wider team to identify service improvements while delivering empathetic customer support.

The package includes £26,215.15 salary, 24 days annual leave plus a birthday day, plus health and well-being benefits and opportunities for development.

Qualifications

• Excellent communication and problem-solving skills.
• Ability to work under pressure and handle high call volumes.
• Commitment to delivering empathetic customer service.

Responsibilities

• Provide support to drivers via phone and email, delivering excellent customer service within agreed SLAs
• Keep drivers updated on the status of their queries and bookings, taking ownership from initial contact through to resolution
• Process service, MOT, repair, and other fleet-related bookings
• Accurately update and maintain customer records and databases
• Collaborate with the wider team to identify and drive service improvements

Skills

Great communicators

Problem solvers

Customer-focused

Job description

Zenith Group in Leeds is seeking a Driver Services Administrator for a fixed-term contract. You will handle driver enquiries by phone and email and process service, MOT and repair bookings.

You’ll keep records up to date, maintain SLAs and work with the wider team to identify service improvements while delivering empathetic customer support.

The package includes £26,215.15 salary, 24 days annual leave plus a birthday day, plus health and well-being benefits and opportunities for development.