Hybrid Customer Care Specialist - Growth & Development

Zenith Group; Leeds; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Hybrid working

6.25% pension

Onsite GP

Free onsite parking

Development opportunities

Health & wellbeing support

Job summary

Zenith Group is expanding its Customer Service teams in the UK, Leeds area. We are looking for friendly, motivated Customer Service Executives to join our team and help drivers and customers with a wide range of queries.

You'll benefit from a hybrid working model, clear development pathways, and a supportive, inclusive culture. Starting salary is competitive (£26,215–£26,779.35) with a 6.25% pension and extensive benefits.

Qualifications

• Experience in customer service environments.
• Able to stay calm in busy situations.
• Clear and friendly communication.
• Willingness to learn and develop.

Responsibilities

• Be the first point of contact for drivers and customers via phone and email.
• Guide customers through a range of queries from orders to in-life support.
• Book services, repairs and MOTs, scheduling promptly.
• Arrange breakdown recovery and replacement vehicles when needed.
• Record accurate information in case management systems.
• Collaborate with supplier network to ensure great service.
• Maintain alignment with colleagues across Zenith and keep customers informed.
• Own your caseload and drive to resolution.

Skills

Customer service

Communication skills

Problem solving

Relationship building

Organised / multi-tasking

Job description

Zenith Group is expanding its Customer Service teams in the UK, Leeds area. We are looking for friendly, motivated Customer Service Executives to join our team and help drivers and customers with a wide range of queries.

You'll benefit from a hybrid working model, clear development pathways, and a supportive, inclusive culture. Starting salary is competitive (£26,215–£26,779.35) with a 6.25% pension and extensive benefits.