Rental Customer Advisor — Weekend & Weekday Support

Arnold Clark; Aberdeen City; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

33 days annual leave (pro rata)

Flexible leave

Employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced parental leave

Job summary

Arnold Clark is seeking a organised Rental Customer Advisor for our Aberdeen Car & Van Rental branch. The role involves delivering excellent customer care face-to-face and over the phone, with daily tasks that require strong communication and planning.

You’ll support management and colleagues to maintain high service standards and promote a positive customer experience. The ideal candidate will be flexible, enjoy teamwork, and be able to cover shifts on a rota basis seven days a week, including

Qualifications

• Strong administrative skills.
• Demonstrable ability to work effectively as part of a team.
• Good communication skills.
• Flexibility to work shifts on a rota basis seven days per week and also cover other branches.
• A full UK driving licence.

Responsibilities

• Delivering a consistently excellent level of customer care, both face to face and on the telephone.
• Using communication and organisational skills to complete tasks effectively and efficiently.
• Handling customer complaints and queries.
• Monitoring and controlling expenditure.
• Running daily reports and ensuring they’re acted on.
• Helping to promote the branch and a positive customer experience.
• Occasionally covering at other branches when needed.

Skills

Administrative skills

Teamwork

Communication

Shift flexibility

Full UK driving licence

Job description

Arnold Clark is seeking a organised Rental Customer Advisor for our Aberdeen Car & Van Rental branch. The role involves delivering excellent customer care face-to-face and over the phone, with daily tasks that require strong communication and planning.

You’ll support management and colleagues to maintain high service standards and promote a positive customer experience. The ideal candidate will be flexible, enjoy teamwork, and be able to cover shifts on a rota basis seven days a week, including