Rental Customer Advisor

Arnold Clark Group; Aberdeen City; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

33 days’ annual leave pro rata

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced maternity and paternity leave

Job summary

Arnold Clark Group in Aberdeen is seeking an organised and enthusiastic Rental Customer Advisor at our Car & Van Rental branch. This part-time role includes Saturday and Sunday shifts plus two weekdays, and sits within a busy team delivering the service customers expect.

You will handle face-to-face and telephone enquiries, use strong administrative and communication skills, and assist with daily reports, cost monitoring and branch promotion.

Qualifications

• Full UK driving licence is required.
• Flexible to work shifts on a rota including weekends.
• Strong administrative and organisational abilities.

Responsibilities

• Deliver excellent customer care face to face and on the telephone.
• Use administrative and communication skills to complete tasks efficiently.
• Handle customer complaints and queries.
• Monitor and control expenditure.
• Run daily reports and act on them.
• Help promote the branch and ensure a positive customer experience.
• Occasionally cover at other branches when needed.

Skills

Strong administrative skills

Teamwork

Good communication skills

Flexibility to work rota shifts

Full UK driving licence

Job description

We’re looking for an organised and enthusiastic Rental Customer Advisor for our Aberdeen Car & Van Rental branch.

We offer:

• 33 days’ annual leave pro rata
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• Extensive training
• Enhanced maternity and paternity leave
• …and much more

Hours

Part Time: Saturday 7.30am - 5pm, Sunday 8am - 4.30pm plus 2 weekdays (days to be confirmed).

About the role

As part of a busy Arnold Clark Car & Van Rental team, you’ll work with management and other staff members to deliver the excellent service levels our customers expect from us.

The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.

Day-to-day duties

• Delivering a consistently excellent level of customer care, both face to face and on the telephone
• Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
• Handling customer complaints and queries
• Monitoring and controlling expenditure
• Running daily reports and ensuring they’re acted on
• Helping to promote the branch and a positive customer experience
• Occasionally covering at other branches when needed

Essential skills

• Strong administrative skills
• Demonstrable ability to work effectively as part of a team
• Good communication skills
• The flexibility to work shifts on a rota basis seven days per week and also cover other branches
• A full UK driving licence

Nice to have (but not essential)

• Previous experience of working in the rental industry

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.