Rental Customer Advisor - Car & Van Rental

Arnold Clark Group; Glasgow; Hybrid; GBP 22,000 - 29,000; Full time

Benefits offered by this job

33 days annual leave

Flexible leave

Employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced maternity/paternity leave

Job summary

Arnold Clark Group is looking for an organised and enthusiastic Rental Customer Advisor for our Mount Vernon Car & Van Rental branch. In this busy team you’ll deliver excellent customer service face to face and over the phone, with a focus on helping customers choose the right vehicle and arrange everything smoothly.

The role is full-time (45 hours per week across a 5-day rota with alternate weekends). You’ll need strong admin and communication skills, be flexible to cover other branches as

Qualifications

• Strong administrative skills.
• Demonstrable ability to work effectively as part of a team.
• Good communication skills.
• Flexibility to work shifts on a rota and cover other branches.
• A full UK driving licence.

Responsibilities

• Delivering a consistently excellent level of customer care, both face to face and on the telephone.
• Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently.
• Handling customer complaints and queries.
• Monitoring and controlling expenditure.
• Running daily reports and ensuring they’re acted on.
• Helping to promote the branch and a positive customer experience.
• Occasionally covering at other branches when needed.

Skills

Strong administrative skills

Team player

Good communication skills

Flexible shift pattern

Full UK driving licence

Job description

Arnold Clark Group is looking for an organised and enthusiastic Rental Customer Advisor for our Mount Vernon Car & Van Rental branch. In this busy team you’ll deliver excellent customer service face to face and over the phone, with a focus on helping customers choose the right vehicle and arrange everything smoothly.

The role is full-time (45 hours per week across a 5-day rota with alternate weekends). You’ll need strong admin and communication skills, be flexible to cover other branches as