Rental Customer Advisor — Flexible Hours & Benefits

Arnold Clark; Elgin; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

33 days annual leave

Flexible leave

Employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced maternity/paternity leave

Job summary

Arnold Clark Car & Van Rental in Elgin is hiring a Rental Customer Advisor for a full-time position (45 hours per week, five days with alternate weekends). You’ll deliver excellent customer care, handle queries, and support branch operations while representing a friendly, customer-focused team.

A UK driving licence is required, with ample training and progression opportunities available. Join a busy branch that values flexibility, strong organisational skills and a positive attitude toward

Qualifications

• Excellent customer service and communication skills.
• Able to work as part of a team and follow procedures.
• Comfortable handling customer queries and complaints.
• Willing to work 45 hours across five days with alternate weekends.

Responsibilities

• Deliver a consistently excellent level of customer care, face to face and on the telephone.
• Use communication and organisational skills to complete tasks effectively.
• Handle customer complaints and queries.
• Monitor and control expenditure.
• Run daily reports and ensure actions.
• Promote the branch and positive customer experience.
• Occasionally cover at other branches when needed.

Skills

Administrative skills

Teamwork

Communication skills

Flexibility for rota shifts

Full UK driving licence

Job description

Arnold Clark Car & Van Rental in Elgin is hiring a Rental Customer Advisor for a full-time position (45 hours per week, five days with alternate weekends). You’ll deliver excellent customer care, handle queries, and support branch operations while representing a friendly, customer-focused team.

A UK driving licence is required, with ample training and progression opportunities available. Join a busy branch that values flexibility, strong organisational skills and a positive attitude toward