Rental Customer Experience Advisor

Arnold Clark; Glasgow; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced maternity and paternity leave

…and much more

Job summary

Arnold Clark Mount Vernon Car & Van Rental in Glasgow is seeking an organised Rental Customer Advisor to support a busy branch. You’ll deliver high levels of customer service face-to-face and by phone, handling enquiries and bookings.

This role requires a flexible, enthusiastic team player with strong administrative and communication skills, and the ability to work a 45-hour week over five days with alternate weekends.

Qualifications

• Strong administrative skills.
• Ability to work effectively as part of a team.
• Good communication skills.
• Flexibility to work shifts on a rota basis seven days per week.
• Holder of a full UK driving licence.

Responsibilities

• Delivering a consistently excellent level of customer care, both face to face and on the telephone
• Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently
• Handling customer complaints and queries
• Monitoring and controlling expenditure
• Running daily reports and ensuring they’re acted on
• Helping to promote the branch and a positive customer experience
• Occasionally covering at other branches when needed

Skills

Administrative skills

Teamwork

Communication skills

Shift pattern flexibility

Full UK driving licence

Job description

Arnold Clark Mount Vernon Car & Van Rental in Glasgow is seeking an organised Rental Customer Advisor to support a busy branch. You’ll deliver high levels of customer service face-to-face and by phone, handling enquiries and bookings.

This role requires a flexible, enthusiastic team player with strong administrative and communication skills, and the ability to work a 45-hour week over five days with alternate weekends.