Rent Recovery & Tenancy Support Officer

Regenda Group; West Kirby; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Flexible working options

27 days annual leave + 8 bank holidays

6 volunteering days

Job summary

Regenda Group is hiring for an Income & Lettings role in Liverpool. You will deliver an effective income management and lettings service to maximise rent collection, sustain tenancies and improve customers' financial stability.

The role requires knowledge of welfare benefits, housing legislation, and the ability to work to targets in a fast-paced, customer-focused environment. A driving licence and willingness to pursue housing qualifications are needed.

Qualifications

• Experience of managing housing-related debt on a patch basis.
• Knowledge of welfare benefits and arrears prevention.
• Knowledge of social housing legislation and tenant satisfaction measures.
• Excellent communication, numeracy and ICT skills (MS Office).
• Must have or be willing to work towards housing-related qualifications.
• Must have or be willing to work towards driving-related qualifications if required.

Responsibilities

• Deliver an effective income management and lettings service to maximise rent collection.
• Sustain tenancies and improve customers' financial stability.
• Provide a customer-focused service guided by feedback, complaints and satisfaction measures.
• Ensure compliance with housing policies, regulatory standards and safeguarding responsibilities.
• Treat customers fairly and resolve enquiries promptly and professionally.
• Contribute to a positive team culture aligned with Regenda's values.

Skills

Communication skills

Numeracy

Literacy

Driving licence

Working under pressure

Customer focus

Tools

Microsoft Office

Housing management system

Job description

Regenda Group is hiring for an Income & Lettings role in Liverpool. You will deliver an effective income management and lettings service to maximise rent collection, sustain tenancies and improve customers' financial stability.

The role requires knowledge of welfare benefits, housing legislation, and the ability to work to targets in a fast-paced, customer-focused environment. A driving licence and willingness to pursue housing qualifications are needed.