Rent Recovery & Tenancy Support Officer

DK Recruitment; England; Sur place; GBP 28 000 - 38 000; Plein temps

Résumé du poste

DK Recruitment is seeking an experienced Income Officer to join housing associations, local authorities or social housing providers in the United Kingdom. You will manage rent accounts, monitor payments and prevent arrears while supporting tenants to sustain tenancies.

The role covers income collection, welfare assessments and liaison with welfare teams and external agencies. A commercial yet resident-focused approach is essential to meet income targets and help residents access support.

Qualifications

• Experience in income collection, rent recovery, housing management or debt management.
• Knowledge of social housing rent arrears procedures and tenancy-related processes.
• Understanding of Universal Credit, Housing Benefit and welfare support.

Responsabilités

• Manage a caseload of rent accounts, monitoring payments and identifying emerging arrears.
• Contact tenants regarding outstanding balances and agree realistic repayment arrangements.
• Take early intervention action to prevent rent arrears from escalating.
• Conduct income assessments and identify appropriate support or benefit entitlements.
• Work with Housing Officers, welfare teams and external agencies to resolve complex cases.
• Provide advice on Universal Credit, Housing Benefit and other relevant financial support.
• Prepare cases for escalation and potential legal action in line with organisational policies.
• Maintain accurate case records and ensure compliance with relevant legislation and procedures.
• Monitor performance against income collection targets and contribute to arrears reduction strategies.

Connaissances

Income collection

Rent recovery

Housing management

Debt management

Communication skills

Case management

Description du poste

DK Recruitment is seeking an experienced Income Officer to join housing associations, local authorities or social housing providers in the United Kingdom. You will manage rent accounts, monitor payments and prevent arrears while supporting tenants to sustain tenancies.

The role covers income collection, welfare assessments and liaison with welfare teams and external agencies. A commercial yet resident-focused approach is essential to meet income targets and help residents access support.