Independent Living Officer | Flexible Hours & Benefits

The Regenda Group; Birkenhead; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

27 days annual leave

8 bank holidays

Employer pension 9%

Live and Learn allowance

Health & wellbeing initiatives

Volunteering days

Flexible working options

Job summary

Regenda Homes, part of The Regenda Group, is recruiting an Independent Living Officer in the Merseyside base. The role focuses on delivering high-quality housing management, supporting vulnerable residents and ensuring excellent customer service. The role requires strong communication, safeguarding knowledge, and a full UK driving licence.

35 hours per week, £29,150 annual salary (FTE). You will manage tenancy matters, respond to enquiries, and work within a supportive team to promote safe,

Qualifications

• Experience in housing management or customer-facing roles.
• Experience supporting vulnerable customers and dealing with sensitive situations.
• Strong knowledge of housing legislation, safeguarding and regulatory requirements.
• Excellent communication and IT skills.
• Full UK driving licence and access to a car.

Responsibilities

• Build positive relationships with residents and provide a high-quality housing management service.
• Deliver excellent customer service and respond effectively to enquiries and complaints.
• Assist with tenancy and estate-related matters and maintain regulatory compliance.
• Promote resident wellbeing and ensure the customer voice informs service delivery.
• Work as part of a supportive housing team to create safe, thriving communities.

Skills

Customer service

Communication

Relationship-building

IT skills

Self-motivated

Adaptable

Education

Housing qualification

Willingness to study towards one

Job description

Regenda Homes, part of The Regenda Group, is recruiting an Independent Living Officer in the Merseyside base. The role focuses on delivering high-quality housing management, supporting vulnerable residents and ensuring excellent customer service. The role requires strong communication, safeguarding knowledge, and a full UK driving licence.

35 hours per week, £29,150 annual salary (FTE). You will manage tenancy matters, respond to enquiries, and work within a supportive team to promote safe,