Income Officer

The Regenda Group; Liverpool; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Flexible working options

27 days annual leave

8 bank holidays

Volunteer days

Pension scheme (up to 9%)

Live and Learn allowance £250

Enhanced maternity/paternity pay

Employee Assistance Programme

Learning and development opportunities

Loans for equipment and travel

Staff lottery

Job summary

The Regenda Group is seeking a dedicated individual to support income management and lettings, maximising rent collection and sustaining tenancies in a customer-focused way. You will help improve customers’ financial stability while complying with housing policies and safeguarding responsibilities.

Based in Liverpool, the role requires strong numeracy, communication skills and knowledge of welfare benefits. A driving licence and willingness to engage operationally are advantageous.

Qualifications

• Experience of managing a range of housing related debt on a patch basis.
• Understanding of rent recovery processes including possession law and welfare reform impacts.
• Knowledge of welfare benefits and providing general advice to tenants as part of arrears prevention.
• Knowledge of social housing legislation including tenant satisfaction measures.
• Evidence of meeting performance indicators while prioritising a heavy workload.

Responsibilities

• Support delivery of income management and lettings services to maximise rent collection.
• Sustain tenancies and improve customers’ financial stability.
• Deliver a high-quality, value-for-money, customer-focused service.
• Ensure compliance with housing policies, regulatory standards and safeguarding responsibilities.
• Contribute to a positive team culture aligned with Regenda’s values and continuous improvement.

Skills

Debt management

Rent recovery process

Welfare benefits knowledge

Housing legislation

Performance targets

Communication skills

Numeracy

ICT skills

Driving licence

Willingness to qualifications

Adaptability

Tools

Microsoft Office

Housing management system

Job description

• Annual salary of £33,835 (FTE)
• Permanent role
• Full-time (35 hours)
• Liverpool city centre office base

Proposed Interview Date: 19th November 2026

The role

The purpose of this role support the delivery of an effective income management and lettings service, maximising rent collection, sustaining tenancies, and improving customers’ financial stability. Deliver a high-quality, value-for-money service that is customer-focused and driven by customer feedback, complaints, and satisfaction measures to achieve positive outcomes. Ensure compliance with housing policies, regulatory standards, Housing Ombudsman requirements, and safeguarding responsibilities. Treat all customers fairly and with respect, recognising individual needs and protected characteristics, while resolving enquiries and complaints promptly and professionally. Contribute to a positive team culture that reflects Regenda’s values, strategic objectives, and commitment to continuous improvement.

The right fit

• Experience of managing a range of housing related debt on a patch basis.
• An understanding of the rent recovery process including the law around possession, and government policy around welfare reform and its impact on the sector, Regenda and its customers.
• Knowledge of welfare benefits and experience of providing general advice to tenants as part of arrears prevention work.
• Knowledge of social housing legislation. This includes tenant satisfaction measures,
• Evidence of meeting performance indicators and targets whilst able to prioritise a heavy workload.
• Excellent communication skills, both verbal and in written format.
• Ability to operate at pace and be adaptable to changing priorities in a result-driven environment.
• Excellent numeracy and literacy skills, solid ICT skills, knowledge and experience of using Microsoft Office and the ability to work with housing and rent management information system
• Must be able to drive, have access to a car, hold a valid driving licence and have business insurance to claim mileage.
• Have or be willing to work towards housing related qualifications.
• Highly motivated and passionate, with a readiness to engage operationally.

Who We Are

Regenda Homes is an award-winning Registered Social Housing provider with around 12,000 homes in Merseyside, Greater Manchester, Cheshire and Lancashire. We provide additional support to residents including finding work, money advice or dealing with anti-social behaviour. We work in partnership with residents to scrutinise services and make sure we perform to a high standard. Regenda Homes is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

What We Offer

Regenda Homes really is a great place to work – and you don’t have to just take our word for it! We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West. We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.

• A range of flexible working options.
• 27 days paid annual leave each year (rising one day per year up to a maximum of 32 days after five years) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• Up to 9% employer’s contribution to the pension scheme (match funded).
• £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives.
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of computer equipment and travel season tickets.
• Monthly staff lottery scheme.

\"We regenerate places and create opportunities for people\"

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled and minority ethnic candidates as they are currently under-represented within our organisation.