Rent Recovery & Tenancy Support Specialist (Field-based)

The Methodist Church in Britain; Grimsby; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible working options

27 days annual leave + 8 bank holidays

6 volunteering days

Employer pension contribution up to 9%

£250 annual 'Live and Learn' allowance

Enhanced maternity, paternity and/adop

Employee Assistance Programme

Learning and development opportunities

Interest-free loans for equipment

Job summary

Regenda Homes in the North West is seeking an income officer to maximise rent collection across a patch, sustain tenancies and deliver a customer-focused income management service.

You will handle enquiries, comply with housing policies, and use feedback to drive service improvements. A driving licence and ability to manage a heavy workload are essential.

Experience with welfare benefits and rent recovery, plus ICT skills, will help you succeed in this demanding role.

Qualifications

• Managing housing-related debt on a patch basis.
• Evidence of meeting performance indicators while handling a heavy workload.

Responsibilities

• Maximise rent collection across the patch.
• Sustain tenancies and improve customers' financial stability.
• Deliver an income management and lettings service that is customer-focused.
• Resolve enquiries and complaints promptly and professionally.
• Ensure compliance with housing policies and safeguarding responsibilities.
• Treat customers fairly and recognise protected characteristics.
• Use feedback to improve the service and contribute to team growth.

Skills

Rent recovery

Debt management

Customer service

Communication

Numeracy

Literacy

IT literacy

Education

Housing-related qualifications

Tools

Housing rent management system

Microsoft Office

Job description

Regenda Homes in the North West is seeking an income officer to maximise rent collection across a patch, sustain tenancies and deliver a customer-focused income management service.

You will handle enquiries, comply with housing policies, and use feedback to drive service improvements. A driving licence and ability to manage a heavy workload are essential.

Experience with welfare benefits and rent recovery, plus ICT skills, will help you succeed in this demanding role.