Renewals & Customer Success Specialist (Hybrid)

LITT Recruitment Group; Gateshead; Ibrido; GBP 32.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary plus bonus

37 days holiday

Private health

Perkbox discounts

Wellbeing support

Hybrid working

Descrizione del lavoro

LITT Recruitment Group is seeking a Customer Retention Adviser to manage a renewal portfolio and guide customers through the renewal process. You will engage via phone and email, negotiate where needed, and close opportunities while maintaining strong CRM records.

The role emphasizes consultative selling, relationship-building, and delivering excellent customer experiences across a hybrid Gateshead office environment. Training and development are provided.

Competenze

• Minimum two years' experience within renewals, customer retention, sales or account management, with a proven consultative sales approach.
• Excellent verbal and written communication skills, with strong customer service and relationship-building abilities.
• Commercial confidence, particularly when discussing pricing, handling objections, negotiating and closing sales.
• Excellent IT skills, including confidence working with CRM systems and a good working knowledge of Microsoft Word, Excel and Outlook.
• Exceptional attention to detail, particularly when managing customer information and maintaining accurate CRM records.
• Strong organisation and self-management skills, with the ability to prioritise opportunities, manage workloads, work to targets and confidently present to customers and colleagues.

Mansioni

• Own a portfolio of renewal opportunities and manage customers through the renewal pipeline.
• Proactively contact customers by telephone and email, including non-responsive clients.
• Discuss pricing, prepare quotations, negotiate where appropriate and close renewal opportunities.
• Maintain accurate CRM records with up-to-date customer details and communications.
• Collaborate with sales, support and wider teams to deliver an excellent customer experience.
• Provide regular updates and reports on pipeline activity and performance.

Conoscenze

Renewals

Customer retention

Sales

Account management

Consultative selling

Communication

Strumenti

CRM systems

Microsoft Word

Excel

Outlook

Descrizione del lavoro

LITT Recruitment Group is seeking a Customer Retention Adviser to manage a renewal portfolio and guide customers through the renewal process. You will engage via phone and email, negotiate where needed, and close opportunities while maintaining strong CRM records.

The role emphasizes consultative selling, relationship-building, and delivering excellent customer experiences across a hybrid Gateshead office environment. Training and development are provided.