Customer Renewals Specialist (Hybrid) — Commission

IRIS Software Group; Manchester; Hybrid; GBP 32,000 - 42,000; Full time

Job summary

IRIS Software Group in Manchester is seeking a proactive Customer Renewals Associate to join our Renewals team. You will manage a portfolio of SMB to mid-market customers through the renewal process, delivering a seamless experience and protecting recurring revenue.

Reporting to the Renewals Team Lead, you’ll build relationships, communicate quotations, and collaborate with Customer Success and Sales to maximize value of our software solutions.

Qualifications

• Experience in a customer-facing role (phone, email, or in person).
• Previous experience in sales, customer retention, renewals or account management.
• Strong communication and relationship-building skills.
• Excellent attention to detail and organisational abilities.
• Confidence managing multiple priorities and meeting deadlines.
• Good IT skills including Microsoft Office.
• Experience using Salesforce or another CRM system would be advantageous.

Responsibilities

• Manage customer renewals from start to finish, ensuring opportunities are progressed and completed ahead of renewal dates.
• Build strong relationships with customers through regular phone and email engagement.

Skills

Customer renewals

Account management

Communication skills

Relationship-building

Sales experience

Attention to detail

CRM systems

Salesforce

Tools

Salesforce

CRM systems

Job description

IRIS Software Group in Manchester is seeking a proactive Customer Renewals Associate to join our Renewals team. You will manage a portfolio of SMB to mid-market customers through the renewal process, delivering a seamless experience and protecting recurring revenue.

Reporting to the Renewals Team Lead, you’ll build relationships, communicate quotations, and collaborate with Customer Success and Sales to maximize value of our software solutions.