Loyalty & Renewals Team Leader - Hybrid (Newcastle)

SAGE GROUP PLC; Newcastle upon Tyne; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Pension scheme (up to 8% match + 2% +)

25 days annual leave (+ optional 5) +

Volunteer days (5)

Health, dental, vision coverage

Hybrid working

Training & development

Mental health resources

Job summary

SAGE GROUP PLC is seeking a Team Manager in Newcastle to lead a Loyalty Consultants team, focusing on customer retention, renewals, and commercial growth. The role combines hands-on leadership with coaching, performance management, and data-driven improvements to maximise Sage solutions value.

The position is hybrid, requiring three days in the Newcastle office, and emphasizes cloud migration opportunities and collaboration across Sales, Loyalty, Customer Success, and Product teams to drive

Qualifications

• Leads and coaches a team to meet renewal and growth targets.
• Delivers consultative customer conversations to grow product adoption.
• Uses performance data and KPIs to drive improvements.

Responsibilities

• Lead, coach and develop a team of Renewal Representatives.
• Drive renewals and revenue retention across Small Business customers.
• Identify migration, upsell and cross-sell opportunities.
• Collaborate with Sales, Customer Success, Product and Marketing.

Skills

Leadership

Coaching

Customer retention

Renewals

Upsell

Cross-sell

Salesforce

Tools

Salesforce

Job description

SAGE GROUP PLC is seeking a Team Manager in Newcastle to lead a Loyalty Consultants team, focusing on customer retention, renewals, and commercial growth. The role combines hands-on leadership with coaching, performance management, and data-driven improvements to maximise Sage solutions value.

The position is hybrid, requiring three days in the Newcastle office, and emphasizes cloud migration opportunities and collaboration across Sales, Loyalty, Customer Success, and Product teams to drive