Customer Renewal & Retention Strategist

Grey Matter Recruitment; Slough; On-site; GBP 42,000 - 62,000; Full time

Job summary

Grey Matter Recruitment is seeking a Renewals Manager for a UK-based SaaS leader in procurement and spend management. You will own a portfolio of customer contracts, drive timely renewals and deliver an excellent customer experience.

Working with Customer Success, Sales and Account Management, you will forecast renewals, negotiate terms, and ensure CRM data accuracy to protect recurring revenue and reduce churn. Strong commercial awareness and stakeholder management are essential.

Qualifications

• Experience managing renewals in a SaaS or software environment.
• Strong commercial awareness with contract negotiation experience.
• Excellent organisational and stakeholder management skills.
• Analytical, customer-focused and proactive in data-driven forecasting.

Responsibilities

• Take ownership of a portfolio of existing customer contracts, ensuring timely renewals and a strong customer experience.
• Collaborate with Customer Success, Sales and Account Management to protect recurring revenue and reduce churn.
• Manage end-to-end renewal process from forecasting to pricing and contract completion.
• Build relationships with customers, managing renewal timelines and renewals ahead of expiry.
• Maintain contract, pricing and renewal data in CRM with reliable forecasting and reporting.
• Collaborate with internal stakeholders to resolve commercial issues and improve renewal processes.

Skills

Renewals management

SaaS contracts

Negotiation

CRM proficiency

Stakeholder management

Tools

CRM systems

Job description

Grey Matter Recruitment is seeking a Renewals Manager for a UK-based SaaS leader in procurement and spend management. You will own a portfolio of customer contracts, drive timely renewals and deliver an excellent customer experience.

Working with Customer Success, Sales and Account Management, you will forecast renewals, negotiate terms, and ensure CRM data accuracy to protect recurring revenue and reduce churn. Strong commercial awareness and stakeholder management are essential.