Hybrid Customer Success Manager: Retention & Growth

Street Group; Manchester; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Hybrid-working – two days from home

£500 yearly L&D budget

Birthday/celebrations support

Mental health & well-being support

Job summary

Street Group in Manchester is seeking an L2 Customer Success Manager to ensure clients get the most out of Spectre, our award-winning prospecting tool. You’ll run strategy calls, quarterly reviews and training to drive retention and expansion.

The role is hybrid with two days of homeworking per week. We value autonomy, strong communication, and a proactive approach to solving problems, with opportunities to influence product features through customer feedback.

Qualifications

• Background in Customer Success or Retentions with experience retaining customers and handling objections.
• Self-starter who works well independently and helps scale a growing business.
• Excellent written and verbal English; highly organized with attention to detail.

Responsibilities

• Support clients to maximise Spectre through strategy calls, QBRs, and training sessions.
• Identify at‑risk accounts and conduct retention conversations to keep customers on board.
• Provide creative solutions to resolve issues before they escalate.
• Identify and act on upsell and cross‑sell opportunities with existing clients.
• Visit clients face‑to‑face to build genuine relationships and understand their business.
• Offer exceptional technical support via phone and email to Spectre clients.
• Ensure feedback flows from Customer Success to product and business teams.
• Collaborate with sales and tech teams to shape new product features reflecting customer voice.

Skills

Customer Success

Retention strategies

Objection handling

Account management

Self-starter

Communication

Tools

CRM

AI tools

Job description

Street Group in Manchester is seeking an L2 Customer Success Manager to ensure clients get the most out of Spectre, our award-winning prospecting tool. You’ll run strategy calls, quarterly reviews and training to drive retention and expansion.

The role is hybrid with two days of homeworking per week. We value autonomy, strong communication, and a proactive approach to solving problems, with opportunities to influence product features through customer feedback.