Renewal Manager

Black Duck Software; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company in the United Kingdom is seeking a proactive Renewal Manager to ensure customer retention and maximize revenue by managing the renewal process. This role involves collaborating with sales teams, negotiating contract terms, and identifying upsell opportunities. Candidates should have experience in account management or customer success within a SaaS environment. Strong communication and negotiation skills are essential. This position is full-time and based in Belfast.

Qualifications

• Experience in account management renewals or customer success in a SaaS or technology environment.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Team players with the ability to collaborate across departments and work independently.

Responsibilities

• Own and manage the renewal process for an assigned portfolio of customers.
• Engage with customers 120 days before their renewal date to discuss contract terms and value realization.
• Prepare and present renewal quotes, proposals, and contracts using Salesforce and other tools.

Skills

Account management

Customer success

Strong communication skills

Negotiation skills

Analytical mindset

Team player

Tools

Salesforce

Clari

Job description

Black Duck Software Inc. helps organizations build secure high-quality software minimizing risks while maximizing speed and productivity. Black Duck a recognized pioneer in application security provides SAST SCA and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code open source components and application behavior. With a combination of industry‑leading tools services and expertise only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.

We are looking for a proactive and results‑oriented Renewal Manager to join our team. As a Renewal Manager you will play a critical role in ensuring customer retention and maximizing revenue by managing the renewal process. You will work closely with customers Sales and Customer Success Managers (CSMs) teams to provide a seamless renewal experience.

Key Responsibilities

• Own and manage the renewal process for an assigned portfolio of customers.
• Engage with customers 120 days before their renewal date to discuss contract terms value realization and future needs.
• Prepare and present renewal quotes proposals and contracts using Salesforce and other tools.
• Collaborate with Sales Customer Success Managers (CSMs) and Sales Engineers (SEs) to address customer questions or technical requirements.
• Proactively identify and address at‑risk renewals developing strategies to mitigate churn.
• Negotiate contract terms and pricing to ensure a win‑win outcome for the customer and Black Duck Software.
• Log all activities updates and customer interactions in Salesforce to maintain accurate renewal records.
• Identify and pursue upsell and cross‑sell opportunities during the renewal process.
• Provide feedback to management on trends challenges and areas for process improvement.

Requirements

• Experience in account management renewals or customer success in a SaaS or technology environment.
• Proven ability to manage multiple accounts and prioritize tasks effectively.
• Strong communication and negotiation skills with a customer‑centric approach.
• Experience with CRM systems such as Salesforce; familiarity with renewal tools like Clari is a plus.
• Analytical mindset with the ability to interpret customer health data and usage metrics.
• Team players with the ability to collaborate across departments and work independently.

Black Duck considers all applicants for employment without regard to race color religion sex gender preference national origin age disability or status as a Covered Veteran in accordance with federal addition Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.

Employment Details

• Job Level: Manager
• Employment Type: Full Time
• Experience: years
• Vacancy: 1