Renewable Energy Service Scheduler - Optimize Field Journeys

Correct Contract Services Limited; Andover; Híbrido; GBP 26.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension scheme

Flexible annual leave

Professional development

Employee Assistance Programme

Refer a Friend Bonus

Parking

Descripción de la vacante

Correct Contract Services Limited is seeking a Service Scheduler in Andover to coordinate field engineers, manage diaries, and optimise service delivery using Protean CRM. The role calls for strong IT, organisational, and communication skills, plus the ability to work under pressure.

You will optimise travel routes, monitor WIP, and provide daily progress reports while collaborating with supervisors to ensure smooth contracting and scheduling operations.

Formación

• Previous scheduling or customer service experience in a service-oriented industry.
• Strong multitasking and time management.
• Proficiency in CRM systems and MS Office.
• Excellent communication and customer focus.
• Ability to work under pressure and maintain accuracy.

Responsabilidades

• Schedule and coordinate service appointments for field engineers.
• Continuously improve scheduling processes to maintain accuracy and efficiency.
• Assign service requests based on skill set, location, and availability.
• Ensure compliance with CCS operating protocols and manage engineer diaries.
• Liaise with engineers daily to optimise service planning and delivery.
• Handle customer calls, outbound appointment settings, letters, and job updates via Protean (CRM system).
• Serve as the primary point of contact for service scheduling and manage urgent requests professionally.
• Assist with repairs appointments, parts follow-ups, and re-attendance planning within three days.
• Monitor and manage WIP to ensure all tasks are completed promptly.
• Provide daily reports on works in progress, compliance visits, and repairs WIP.
• Collaborate with technical supervisors to manage contracts and engineer schedules effectively.
• Maintain strict adherence to company operations and ensure IT system accuracy.

Conocimientos

Reporting

Administrative writing

Microsoft Office

Workflow management

Organisational skills

Analytical skills

Verbal communication

Herramientas

CRM systems

Protean

Scheduling software

Descripción del empleo

Correct Contract Services Limited is seeking a Service Scheduler in Andover to coordinate field engineers, manage diaries, and optimise service delivery using Protean CRM. The role calls for strong IT, organisational, and communication skills, plus the ability to work under pressure.

You will optimise travel routes, monitor WIP, and provide daily progress reports while collaborating with supervisors to ensure smooth contracting and scheduling operations.