Regional Service Controller & Scheduler

Interaction Recruitment PLC; Devizes; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Annual leave

Pension

Career development

Company socials

Job summary

Interaction Recruitment PLC is recruiting a Service Controller for our Devizes operation. You will coordinate servicing, maintenance, repairs and breakdown work, working with customers, field engineers and internal teams to ensure timely, accurate service delivery.

The role requires strong organisational and communication skills, attention to detail and the ability to juggle priorities in a busy service environment. Experience in service coordination and ERP/CRM systems is beneficial.

Qualifications

• Excellent organisational and coordination skills.
• Strong customer service focus with a professional telephone manner.
• Ability to manage competing priorities in a fast-paced environment.
• Experience with service coordination or similar roles is advantageous.

Responsibilities

• Act as the first point of contact for customers requiring servicing, repairs, maintenance or breakdown support.
• Coordinate daily service desk activities, ensuring enquiries are handled promptly and accurately.
• Plan, schedule and allocate work to field service engineers, considering customer requirements and urgency.
• Liaise with customers to arrange engineer visits, provide updates and manage expectations.
• Raise, monitor and update service jobs using Protean.
• Prepare quotations for repair work and follow up for approval.
• Liaise with engineers regarding job progress, parts requirements and reports.
• Coordinate parts requirements to minimise downtime.
• Review engineer reports and ensure jobs are documented for invoicing.
• Support timely invoicing of completed service work.
• Build relationships with customers, engineers, suppliers and colleagues.
• Resolve customer queries and service issues professionally and efficiently.
• Support improvements to service desk processes and performance.

Skills

Coordination skills

Customer service

Communication skills

IT literacy

Microsoft 365

ERP/CRM familiarity

Problem solving

Tools

Protean

Sage

CRM systems

Job description

Interaction Recruitment PLC is recruiting a Service Controller for our Devizes operation. You will coordinate servicing, maintenance, repairs and breakdown work, working with customers, field engineers and internal teams to ensure timely, accurate service delivery.

The role requires strong organisational and communication skills, attention to detail and the ability to juggle priorities in a busy service environment. Experience in service coordination and ERP/CRM systems is beneficial.