Remote Welcome Information Specialist

HRS Talent Solutions; Greater London; Remote; GBP 38,000 - 41,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Welcome Assistant for remote work in the UK. The role focuses on sending approved introductory information and answering routine questions after account setup.

You would use approved resources, tailor messages with names and references, and hand off anything beyond standard welcome content to a colleague. The position is remote, with either full-time or part-time hours, and the hourly rate is £27.50–£29.50.

Qualifications

• Clear writing style and ability to convey information in writing.
• Basic computer confidence to navigate online records and forms.
• Ability to check recipient before sending and verify details.

Responsibilities

• Draft welcome information tailored to the customer’s account.
• Direct customers to approved resources and explain next steps.
• Record sent messages and any delivery issues.
• Handoff complex questions to the appropriate colleague when needed.

Skills

Written communication

Basic computer skills

Attention to detail

Tools

Online records

Job description

HRS Talent Solutions is seeking a Customer Service Welcome Assistant for remote work in the UK. The role focuses on sending approved introductory information and answering routine questions after account setup.

You would use approved resources, tailor messages with names and references, and hand off anything beyond standard welcome content to a colleague. The position is remote, with either full-time or part-time hours, and the hourly rate is £27.50–£29.50.