Remote Email Enquiries Specialist

Hrstalentsolutions; Newcastle upon Tyne; Remote; GBP 40,000 - 43,000; Full time

Job summary

Hrstalentsolutions is seeking a Service Enquiry Correspondence Assistant for remote work in the UK. The role focuses on handling written enquiries via email and online messages with careful customer service and adherence to guidance, avoiding policy exceptions or invented answers.

Both full-time and part-time arrangements may be available. Typical tasks include reading messages, identifying questions, using approved information, and ensuring clear next steps.

Qualifications

• Previous email support or office administration experience would be useful, but it is not required.
• You should be able to read messages carefully, write clearly and follow a process.

Responsibilities

• Reading incoming email and online requests to identify the actual question and any missing details.
• Using approved information to answer routine questions in plain, courteous language.
• Checking the relevant customer record before repeating or changing information.
• Asking for a specific missing detail when a request cannot yet be handled accurately.
• Separating a simple information request from a complaint or account issue.
• Passing an unresolved item on with context for the next handler.
• Updating the case or message record after a reply or handoff.
• Reviewing a drafted response for spelling, tone, accuracy and recipient.

Job description

Hrstalentsolutions is seeking a Service Enquiry Correspondence Assistant for remote work in the UK. The role focuses on handling written enquiries via email and online messages with careful customer service and adherence to guidance, avoiding policy exceptions or invented answers.

Both full-time and part-time arrangements may be available. Typical tasks include reading messages, identifying questions, using approved information, and ensuring clear next steps.