Remote Customer Inquiry Routing Specialist

HRS Talent Solutions; Birmingham; Remote; GBP 34,000 - 37,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Enquiry Coordinator for a remote, online role. The position is paid hourly at £24.50–£26.50, with options for full-time or part-time work.

The primary task is to sort incoming customer enquiries into the correct categories and forward them with adequate context to the appropriate queue. The role emphasizes accurate handoffs over answering each query directly.

Qualifications

• Read messages carefully and extract the customer’s real concern.
• Write concise notes preserving the original question and context.
• Ability to navigate simple routing rules and systems.

Responsibilities

• Read the entire message before routing to the correct queue.
• Identify if multiple issues exist and route accordingly.
• Note missing references and request them per team instructions.
• Keep a clear handoff to the next colleague so the case remains understandable.

Skills

Reading attentively

Clear writing

Basic computer tasks

Job description

HRS Talent Solutions is seeking a Customer Service Enquiry Coordinator for a remote, online role. The position is paid hourly at £24.50–£26.50, with options for full-time or part-time work.

The primary task is to sort incoming customer enquiries into the correct categories and forward them with adequate context to the appropriate queue. The role emphasizes accurate handoffs over answering each query directly.