Remote Written Enquiries Advisor

HRS Talent Solutions; Newcastle upon Tyne; Remote; GBP 40,000 - 43,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Adviser to handle written enquiries in a remote role. You will read emails and online messages, use approved guidance, and provide clear next steps without making policy exceptions.

Pay is £29.00–£31.00 per hour, with flexible full-time or part-time arrangements. The role emphasizes careful communication, accurate recording, and handing off unresolved items with context to colleagues.

Qualifications

• Ability to read incoming emails and online requests to identify the actual question.
• Use approved information to answer routine questions.
• Check the relevant customer record before replying.
• Ask for missing details when a request cannot be handled yet.
• Draft messages with clear next steps and correct recipient.

Responsibilities

• Read incoming emails/online requests to identify the exact question and missing details.
• Provide routine answers using approved information in clear, courteous language.
• Review the customer record before sharing or updating information.
• Flag missing details and escalate when needed.
• Keep conversations organized with proper handoffs and context.
• Record concise notes and update case status after replies.

Skills

Written communication

Email etiquette

Query analysis

Customer service

Tools

CRM systems

Email platforms

Job description

HRS Talent Solutions is seeking a Customer Service Adviser to handle written enquiries in a remote role. You will read emails and online messages, use approved guidance, and provide clear next steps without making policy exceptions.

Pay is £29.00–£31.00 per hour, with flexible full-time or part-time arrangements. The role emphasizes careful communication, accurate recording, and handing off unresolved items with context to colleagues.