Remote Live Chat Support Specialist

HRS Talent Solutions; Portsmouth; Remote; GBP 38,000 - 40,000; Full time

Job summary

HRS Talent Solutions is seeking a Customer Service Assistant for live chat follow-up. This remote role offers either full-time or part-time hours with pay of £27.25–£29.25 per hour.

You will provide clear, written responses to customer questions and ensure threads stay coherent, with next steps or follow-up as needed. Responsibilities include addressing inquiries, escalating when necessary, summarising conversations for colleagues, and documenting follow-ups.

Qualifications

• Experience in customer service is welcome but not required.
• Strong written communication and ability to write clearly.
• Ability to stay calm and organized during busy chats.

Responsibilities

• Respond to online chat inquiries with clear, helpful information.
• Identify customer needs and provide next steps or escalation as needed.
• Keep the chat thread coherent and avoid repeating questions.
• Summarise conversations for colleagues and ensure follow-up where required.

Skills

Written communication

Customer service

Chat support

Job description

HRS Talent Solutions is seeking a Customer Service Assistant for live chat follow-up. This remote role offers either full-time or part-time hours with pay of £27.25–£29.25 per hour.

You will provide clear, written responses to customer questions and ensure threads stay coherent, with next steps or follow-up as needed. Responsibilities include addressing inquiries, escalating when necessary, summarising conversations for colleagues, and documenting follow-ups.